Tag: CRM
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Ask yourself: which lock-in would an enterprise CFO prefer: Being locked into a CRM that holds 15 years of customer data, process customizations, and institutional context that would take two years and $50 million to migrate? Or, being locked into a foundation model that could be swapped for a competitor by changing an API endpoint?…
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CRM’s Agentforce <5% of customer are paying for it
“But after nine months on the market, fewer than 5% of Salesforce’s more than 150,000 customers are paying for Agentforce, according to the company’s disclosures. And more than half of customers that are using Agentforce are still testing it without paying.” 🔗 Marc Benioff Said AI Was Easy. A ‘Crazy’ Team at Salesforce Proved Him…
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IT spending soars, generative AI investments barely leave a mark – These forecasts have been confusing in recent years. They’re always increasing, and yet the trends are always cost savings: ‘“Digital business transformations are beginning to morph,” said Lovelock. “IT projects are shifting from a focus on external-facing deliverables such as revenue and customer experience,…
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The new industry analysts, again
Never mind journalism, it’s industry analysts who are being disrupted. I keep coming across a new crop of IT industry analysts who end up getting compared incorrectly to journalists. It’s little wonder as most people have little idea what an industry analyst does; it’s not like analysts, hidden behind their austere paywalls, help much there.…
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