Link: Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over – Enterprise Irregulars

People want to change the nature of outsourcing:

As this year’s State of Operations and Outsourcing study of 381 enterprise operations leaders across the Global 2000 reveals, only 30% of these relationships will continue to operate in the old model, while a similar number will stick with their service provider if they can have a shift towards business outcome pricing and a degree of automation applied. 27% have already given up on shifting the model with their current provider and have declared their attention to switch, while 17% want to end the misery and focus on bringing the work back inhouse, and look to simply automate it.
Original source: Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over – Enterprise Irregulars