Enterprise AI not legible. If you can’t measure it, you can’t ROI it: “It’s easy for an employee to say, ‘Yes, this will help me,’ but hard to quantify how. And if they can’t quantify how it’ll help them … it’s not going to be a long discussion” over whether the software is worth paying for, Thompson said. // And: it’s a “challenge for businesses is that there’s this leap of faith moment where you try to justify it with the return-on-investment calculation, which is hard to figure out.”

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