Link: Internal Product Management: the Good, the Bad and the Ugly — Black Swan Farming

For internal products, the “customer” is the enterprise, usually their strategy and execution, aka, “grind and stack.” Staff are, often sadly, meatware enablers in the value stream just like any technology. Optimize the VSM, make more paper.
Original source: Internal Product Management: the Good, the Bad and the Ugly — Black Swan Farming