“If you’ve ever had to plan a long project — getting to the end state can seem so difficult and impossible. The work that takes to get there is painful and fraught with peril and compromises. We think the path to success looks like a nice, neat flowchart. We think change comes from the top down, or the bottom up, when in reality it’s a bunch of arrows coming from a variety of crazy directions, with missteps and everything in-between.”
Original source: Driving Diversity Change In a “Problematic” World