Actually changing is what matters most

If you make huge changes to how your under performing business works, there’s a good chance you’ll improve things. That applies whether you introduce a new tool - like AI - or not. Just changing how you run meetings for example is a big enough change that could have massive effects. You could say the same thing for introducing Extreme Programming, a lean mindset, DevOps. // The value of enterprise technology is inversely proportional to how little you need to change the “culture.

Do rooms have coffee machines? That is a quick heuristic for picking hotels for work travel, probably any travel. When the answer is no, the rest of the hotel experience is more likely to be a let down. (Germany is an exception. They seem to be really into tea.)

AI chatbots at the municipal level

Using an AI chat desk to augment the support desk for a Us county. This seems like a basic packaging of AI stuff that you could sell to thousands of places. It probably also exposes the redundancy and waste on the US Federalist system. E.g., does every county and city need different bulk trash pickup processes and PDF overviews? 🔗 Dreamforce 25 - how AI voice technology will give City of Kyle residents 24/7 phone support

Weird

Every culture with a weird thing thinks they’re the only one with the weird thing.