Coté logo Coté

Link: Poor listening

“Back in 1997, I wrote an article for my consulting colleagues about blockers to listening. As I’m a hoarder, I still have them so here they are: baggage - extraneous clutter in our own brains which distracts from the conversation in hand inner noise - the conversation sets off a train of thoughts which, though fascinating, prevent us from continuing to listen control - leaps of understanding about what the person is trying to say, missing his/her actual point entirely ping-pong - where a client’s point triggers a memory or an opinion, so we spend the next minutes looking for a suitable gap to express it display - where we use the conversation as a tool to express our own knowledge, ignoring the client’s subject matter and making him feel stupid in the bargain hidden agenda - where we ensure that the conversation achieves our own goals, forgetting to check that the client’s goals are satisfied.
Continue Reading →

Link: Poor listening

“Back in 1997, I wrote an article for my consulting colleagues about blockers to listening. As I’m a hoarder, I still have them so here they are: baggage - extraneous clutter in our own brains which distracts from the conversation in hand inner noise - the conversation sets off a train of thoughts which, though fascinating, prevent us from continuing to listen control - leaps of understanding about what the person is trying to say, missing his/her actual point entirely ping-pong - where a client’s point triggers a memory or an opinion, so we spend the next minutes looking for a suitable gap to express it display - where we use the conversation as a tool to express our own knowledge, ignoring the client’s subject matter and making him feel stupid in the bargain hidden agenda - where we ensure that the conversation achieves our own goals, forgetting to check that the client’s goals are satisfied.
Continue Reading →