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Link: Here are five hidden trends in corporate America’s travel and expenses as online services take over

Spending in the $1.4 trillion business travel market, of the non-travel type: “Starbucks is clearly not just for coffee, according to corporate expense receipts. On average, employees spent $13.21 per visit to Starbucks in 2017, up nearly 40 percent since 2013. That means people are buying more than just coffee, which costs about $4, depending on your order. Certify CEO Bob Neveu credits spending on Starbucks’ increasing variety of food options, in addition to rising prices, for the increase.
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Link: Poor listening

“Back in 1997, I wrote an article for my consulting colleagues about blockers to listening. As I’m a hoarder, I still have them so here they are: baggage - extraneous clutter in our own brains which distracts from the conversation in hand inner noise - the conversation sets off a train of thoughts which, though fascinating, prevent us from continuing to listen control - leaps of understanding about what the person is trying to say, missing his/her actual point entirely ping-pong - where a client’s point triggers a memory or an opinion, so we spend the next minutes looking for a suitable gap to express it display - where we use the conversation as a tool to express our own knowledge, ignoring the client’s subject matter and making him feel stupid in the bargain hidden agenda - where we ensure that the conversation achieves our own goals, forgetting to check that the client’s goals are satisfied.
Continue Reading →

Link: Poor listening

“Back in 1997, I wrote an article for my consulting colleagues about blockers to listening. As I’m a hoarder, I still have them so here they are: baggage - extraneous clutter in our own brains which distracts from the conversation in hand inner noise - the conversation sets off a train of thoughts which, though fascinating, prevent us from continuing to listen control - leaps of understanding about what the person is trying to say, missing his/her actual point entirely ping-pong - where a client’s point triggers a memory or an opinion, so we spend the next minutes looking for a suitable gap to express it display - where we use the conversation as a tool to express our own knowledge, ignoring the client’s subject matter and making him feel stupid in the bargain hidden agenda - where we ensure that the conversation achieves our own goals, forgetting to check that the client’s goals are satisfied.
Continue Reading →