Link: It’s Time To Transform Insurance Claims

Protecting customers in times of duress is the basic purpose of insurance, and yet only 57% of US online adults feel confident that their insurance company will treat them fairly when they have a claim.[1] Poor claims experiences have immediate business effect. In the UK, 71% of property & casualty insurance customers would consider switching providers if they had a bad claims experience.[2] Source: It’s Time To Transform Insurance Claims

Link: It’s Time To Transform Insurance Claims

Protecting customers in times of duress is the basic purpose of insurance, and yet only 57% of US online adults feel confident that their insurance company will treat them fairly when they have a claim.[1] Poor claims experiences have immediate business effect. In the UK, 71% of property & casualty insurance customers would consider switching providers if they had a bad claims experience.[2] Source: It’s Time To Transform Insurance Claims

Monolithic Transformation, the webinar

I’ve got a newly recorded webinar, covering my Monolithic Transformation book: The cliché we all recite is that technology isn't the problem, culture is. Put another way: if the hardware and software are fine and fresh, it must be the meatware that smells. Come hear several de-funking recipes from the world’s largest companies whose meat now smells proper. I answered a few attendee questions in the webinar, and answered the rest in a Twitter thread afterwards.

Link: Strong Opinions Loosely Held Might be the Worst Idea in Tech

On a certain kind of team, where everyone shares that ethos, and there is very little power differential, this can work well. I’ve had the pleasure of working on teams like that, and it is all kinds of fun. When you have a handful of solid engineers that understand each other, and all of them feel free to say “you are wrong about X, that is absolutely insane, and I question your entire family structure if you believe that, clearly Y is the way to go”, and then you all happily grab lunch together (at Linguini’s), that’s a great feeling of camaraderie.

Link: Strong Opinions Loosely Held Might be the Worst Idea in Tech

On a certain kind of team, where everyone shares that ethos, and there is very little power differential, this can work well. I’ve had the pleasure of working on teams like that, and it is all kinds of fun. When you have a handful of solid engineers that understand each other, and all of them feel free to say “you are wrong about X, that is absolutely insane, and I question your entire family structure if you believe that, clearly Y is the way to go”, and then you all happily grab lunch together (at Linguini’s), that’s a great feeling of camaraderie.