Coté

The key insight was to stop trying to build a mechanical carriage, and instead build something more like a mechanical horse. Source: Why did we wait so long for the bicycle?

The key insight was to stop trying to build a mechanical carriage, and instead build something more like a mechanical horse. Source: Why did we wait so long for the bicycle?

I’m working on a new book (check out the work in progress), here’s the premise: After at least five years of struggling to transformation, IT knows how to deliver better software, how to do the process and use the new tools needed for “digital transformation.” They may not actually doall that, but they know what should be done. However, “The Business” is not involved enough nor knows what to do. This prevents achieving the full benefits of digital transformation.

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 2018, according to the inaugural Worldwide Semiannual Customer Experience Spending Guide from International Data Corporation (IDC). As companies focus on meeting the expectations of customers and providing a differentiated customer experience, IDC expects CX spending to achieve a compound annual growth rate (CAGR) of 8.2% over the 2018-2022 forecast period, reaching $641 billion in 2022.

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 2018, according to the inaugural Worldwide Semiannual Customer Experience Spending Guide from International Data Corporation (IDC). As companies focus on meeting the expectations of customers and providing a differentiated customer experience, IDC expects CX spending to achieve a compound annual growth rate (CAGR) of 8.2% over the 2018-2022 forecast period, reaching $641 billion in 2022.

An IDC "survey of global organizations that are already using artificial intelligence (AI) solutions found only 25% have developed an enterprise-wide AI strategy." But: “More than 60% of organizations reported changes in their business model in association with their AI adoption." Source: IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy

An IDC "survey of global organizations that are already using artificial intelligence (AI) solutions found only 25% have developed an enterprise-wide AI strategy." But: “More than 60% of organizations reported changes in their business model in association with their AI adoption." Source: IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy

"The adoption of cloud platforms is a movement that will not be stopped," says Jerry Silva, research director, IDC's Financial Insights Group. "But there will be a slowdown as regulators step in to ensure that the security and resiliency structures that have always applied to banks directly are applied to the cloud providers with which they do business." Source: The Cost of Banking Is About to Go Up: What the Capital One Breach at Amazon Could Mean for the Industry