UK.gov efficiency hurt as legacy tech upgrades stall - Security is always the FUD-stick: “Dame Meg Hillier MP, PAC chair, said: ‘Whitehall’s digital services, far from transforming at the pace required, are capable of only piecemeal and incremental change. Departments’ future-proofing abilities are hobbled by staff shortages, and a lack of support, accountability and focus from the top. In particular, a lack of cyber-security experts should send a chill down the government’s spine.'"

Salesforce CEO takes another bold stand on remote work - Another chapter in the no one knows WTF on WFH deal saga: “For my people that’s my message. They need to mix in person and remote together. Our engineers are extremely productive at home. We have lots of people who are extremely productive at home. But there also has to be sales people being productive in the office selling to customers and we need to make it all work."

Everyone is Busy: Who Has Time to Transform? - Mark tries to crack the “how to engineer a corporate structure, plan, and incentive plan to actually change” problem of digital transformation. I think the answer is: make small goals that you do on a short (quarterly) basis instead giant, waterfall annual strategy plans. // “My role at USCIS involved a huge transformation project. Our initial mistake was to think of it as a monolithic effort; we were going to make all the agency’s paper processes into digital processes. It would have been better to clarify the business outcomes, which were achievable. We knew we wanted to reduce the amount of paper that moved between our offices; that let us prioritize addressing the parts of the business that moved the most paper. We knew we wanted to be better at detecting fraudulent applications; that clarity let us focus on the types of immigration benefits most susceptible to fraud. And so on for our other goals. With this clarity, we tied the transformation to everyday activities rather than going off and building technical infrastructure as a sideline project."

The purpose of enterprise airport ads

The week so far, a selectionI don’t really know what “platform engineering” isLast episode I shared the the email Q&A I had for an article about platform engineering. The finished article is up, much nicer edited than just copy and pasting my email. It’s part of the buzz around the SHIFT conference next week, which I’ll be at, in Zadar, Croatia. WastebookAlways use the cloakroom for your backpack at a museum.

What exactly is "developer experience"?

Press PassI’m speaking at the SHIFT conference next week in Zadar, Croatia. Here’s some questions they asked me ahead of time for their ShiftMag outlet. I’m not sure why, but I didn’t send the third one in and saved it up for this here newsletter. (1) Where do you stand in the DevOps vs. SRE vs. Platform Engineering debate? I guess by stance you mean “are these things different, or all the same thing, really?

Focusing on just outcomes leads to whacky tech decisions

Confusing outcomes with capabilitiesI don’t have this sorted out well, but the baby keeps crawling on me to remind me to chill the fuck out about being a professional thought leader and be more of a professional dad. (That’s right, I’m blaming my three year old for the shoddiness of the below!) In the technology world, you are taught to think in terms of “outcomes,” or “business outcomes” to use the longer jargon.