Tag: Salesforce
-
Enterprise ROI: Banking edition
Maybe no new banking businesses from AI yet: “It is a long, expensive and risk-constrained transformation,” Wells Fargo analyst Mike Mayo wrote in a note to investors last week. “Indeed, we can’t find one extremely noteworthy new product or service from AI in these very early days (it’s been a little boring from a product…
-
Those new AI employees
Forrester seems all but say “Salesforce is full of shit”: Salesforce claims that its (newly renamed) Agentforce 360 product has 6,000 paying customers. But in customer conversations and sessions, we saw little adoption or impact from AI agents – lots of potential but a long way to go for a meaningful ROI. More faint praise…
-
CRM’s Agentforce <5% of customer are paying for it
“But after nine months on the market, fewer than 5% of Salesforce’s more than 150,000 customers are paying for Agentforce, according to the company’s disclosures. And more than half of customers that are using Agentforce are still testing it without paying.” 🔗 Marc Benioff Said AI Was Easy. A ‘Crazy’ Team at Salesforce Proved Him…
-
How Goodyear is trying to meet its “big, hairy, audacious goal” – time for tech execs to step up to agentic AI, says CDO Mamatha Chamarthi – Helping “coach” sales people is a popular AI use case. You can imagine prompts like “given what we know about this customer and their business, what products should…
-
We waited 20 years for this! Salesforce CEO Marc Benioff on an Informatica long game as growth re-emerges as a corporate priority –
-
Heroku’s Strategic Refresh Signals Renewed Investment from Salesforce – Overview of “the new” Heroku, plus risks.
-
Stuck in the pilot phase: Enterprises grapple with generative AI ROI – ”More than 90% of leaders expressed concern about generative AI pilots proceeding without addressing problems uncovered by previous initiatives, according to the Informatica report. Nearly 3 in 5 respondents admitted to facing pressure to move projects along faster. ”
-
Salesforce CEO takes another bold stand on remote work – Another chapter in the no one knows WTF on WFH deal saga: “For my people that’s my message. They need to mix in person and remote together. Our engineers are extremely productive at home. We have lots of people who are extremely productive at home.…
-
Link: Amazon CTO Werner Vogels on transparency, developers, multi-cloud
The other thing that we’re working with most of our enterprise customers is, what is an exit strategy? What do I need to do, if one moment I decide that I would like to move over to another provider? That for any large enterprise is just good due diligence. If you start using a [SaaS…
-
Link: Salesforce makes undisclosed “strategic investment” in Docker, companies will cross-sell MuleSoft and Docker Enterprise
As part of the new relationship between the companies, Docker and Salesforce’s recently acquired MuleSoft division will cross-sell each other’s products when courting companies that are looking to modernize their software development organizations. The collaboration extends beyond that, however; the two companies will also do integration work aimed at helping mutual customers take advantage of…
-
Link: Language barrier won’t hold back chatbots in the Netherlands
“BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say…. For KLM,…
-
Link: On Salesforce’s acquisition of MuleSoft
“[H]aving a decent integration platform in its arsenal enables Salesforce to tell better stories about the seamlessness of its own application portfolio, even as this continues to expand through acquisition (which, note, was where Oracle was with its Fusion Middleware portfolio and strategy when it bought BEA). It also potentially helps Salesforce further develop its…
-
Link: Salesforce agrees to buy MuleSoft in $6.5 billion deal
36% premium. Open spire, Middleware, POW! Original source: Salesforce agrees to buy MuleSoft in $6.5 billion deal
-
Link: Billionaire CEO and investor Marc Benioff says unicorn startups manipulated private markets and he’s done investing in them
“The unicorn thing, I’ve been saying for a while now, is not great,” Benioff told Stephanie Ruhle on Bloomberg GO earlier this week. “The reason why it’s not great is not necessarily that these companies are not worth this much money or whatever — we don’t actually know because they’ve manipulated the private markets to…
-
New Connector Links Heroku and Salesforce.com Data Repositories
New Connector Links Heroku and Salesforce.com Data Repositories
-
The sales force is now using iPads
Nice anecdote about iPads going from zero to full use in mainstream-sounding use cases: I’m not a “tech” guy, but wanted to give you a perspective from a person who works for a fortune 500 company. I recently returned from a National Sales meeting, and was amazed with the iPhone market share within our company…
You must be logged in to post a comment.