Tag: analytics
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Q&A on the Book Evidence-Based Management
The most important issue in organizational data quality is whether you have the data you need to test whether your beliefs about the organization are really true. So if I believe my organization has a reliable backoffice in terms of transactions, do I have the data that show how many errors are made a day…
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🗂 Evidence-Based Management Guide
It’s all about that Unrealized Value. www.infoq.com/articles/…
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🗂 Congress Votes For Better Government Websites, Digital Services
Make government apps that are actually useful on purpose: “Are designed around user needs with data-driven analysis influencing management and development decisions, using qualitative and quantitative data to determine user goals, needs and behaviors, and continually test the website or digital service to ensure that user needs are addressed.” www.nextgov.com/it-modern…
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Link: Is CX the new killer app for ERP vendors? I seriously doubt it
All these analytics are nonsense if you don’t actually act on them, especially when it comes to customer service: I’ve filled out countless product registration/warranty cards over the years and only recently has one manufacturer ever reached out to me. Sadly, that outreach was a blatant money grab to sell me an extended warranty and…
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Link: Enterprises to spend almost $2 trillion on digital transformation by 2022
“Industry spending on DX technologies is being driven by core innovation accelerator technologies with IoT and cognitive computing leading the race in terms of overall spend,” said Eileen Smith, program director with IDC’s Customer Insights and Analysis Group. “The introduction of IoT sensors and communications capabilities is rapidly transforming manufacturing processes as well as asset…
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Link: Why Digital Workplace Apps Are Not Producing Great Customer Experiences
16 percent of respondents rate their digital experience offering in the top 25 percent. 26 percent rated digital banking experiences as in the bottom half of digital experiences. 49 percent rated digital government experiences in the bottom half. Original source: Why Digital Workplace Apps Are Not Producing Great Customer Experiences
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Link: A useful big data story
In 2011 Friedberg decided to sell exclusively to farmers, and WeatherBill changed its name to The Climate Corporation. “We needed to feel a little less Silicon Valley and less whimsical,” said Friedberg. For the next few years he would spend half his time on the road, explaining himself to people whose first step was toward…
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Link: Transform Your Corporate Culture With These 5 Proven Steps
“A 2017 Gallup report found only 33 percent of US employees said they were engaged at work. This surprisingly low rate has serious consequences: their actively disengaged colleagues are estimated to have cost the US between $483 and $605 billion annually in lost productivity.” Original source: Transform Your Corporate Culture With These 5 Proven Steps
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Link: Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Some points: focus on using existing data more, in new ways. usually, it’s jus optimization good chart of types of projects. Original source: Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
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Link: Serverless survey
“Serverless is growing, and fast. Several key adoption metrics are 2x what they were last year. And not just with smaller companies; the enterprise is adopting serverless technologies for critical workloads just as rapidly.” Original source: Serverless survey
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Link: Gartner Says Employees in Germany Report Lower Discretionary Effort than Global Average
“German employees’ discretionary effort fell below the global industry average, according to the latest worldwide research by Gartner. High employee discretionary effort, which is the willingness to go above and beyond in one’s job, was reported by 12.6 percent of employees in Germany in 1Q18, a nearly four percentage point drop from the previous quarter…
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Link: The Travel Industry’s Data Dilemma: Turning Insights into Action
“Further complicating matters, a large amount of customer data still lives in departmental silos, with sales, marketing, and customer service each supplying separate customer experiences. Those databases can easily grow stale or become inconsistent, since customer information owned by one department is often not shared with others. Keeping it up to date is an even…
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Link: The association of lifetime alcohol use with mortality and cancer risk in older adults: A cohort study
“In comparison to lifetime light alcohol drinkers (1–3 drinks per week), lifetime never or infrequent drinkers (<1 drink/week), as well as heavy (2–<3 drinks/day) and very heavy drinkers (3+ drinks/day) had increased overall mortality and combined risk of cancer or death.” Original source: The association of lifetime alcohol use with mortality and cancer risk in…
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Link: What’s really driving digital transformation globally? IDC has answers
IDC survey on digital transformation says organizations are motivated to get more “productivity” and be more competitive, among other survey findings. And, as always, “the biggest barriers are people oriented.” Original source: What’s really driving digital transformation globally? IDC has answers
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Link: Eden: The Tech That’s Bringing Fresher Groceries to You
Wal-mart using ML and analytics to keep food fresher: “For example, take everybody’s favorite, the banana. This tasty fruit is consistently among the best-selling grocery items in Walmart’s U.S. stores. Bananas travel from seven countries in Latin America to over 4,000 stores in the U.S. On such a long road, what happens to those bananas…
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Link: Merrill Corporation alongside Leading Technology Companies, Launch New Category for M&A Professionals
“Merrill uses MongoDB technology to build horizontal applications on top of four key pillars: a secure repository, document collaboration, data and machine learning as well as analytics. Pivotal Cloud Foundry is used across all engineering stages – development, testing and production – with a focus on maximizing the microservices infrastructure that arranges the application into…
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Link: The Insurance Industry Is A Prime Target For AI Technologies And Solutions
Quote below: Technologies Oriented & Experience Focused: Experience related AI technologies include virtual assistant, speech analytics, and recommendation engines. These technologies are being adopted in customer service and insurance product selection business activities. Technologies Oriented & Operational Focused: Operational AI technologies comprises text analytics, advanced analytics, facial and image recognition, machine learning and natural language…
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Link: Cutting ‘Old Heads’ at IBM
“ProPublica estimates that in the past five years alone, IBM has eliminated more than 20,000 American employees ages 40 and over, about 60 percent of its estimated total U.S. job cuts during those years.” Original source: Cutting ‘Old Heads’ at IBM
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Link: A look inside American Family Insurance’s digital transformation office
“More specifically, our definition will include leveraging technologies, such as AI, machine learning or robotic process automation, but it’s really about data and how we’ll utilize it. Like most insurers, we have decades of outcome data. Now, with evolving capabilities, the availability of new data sources and advances in analytical modeling, we can marry historical…
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Lineworkers and developers working side-by-side to improve Duke Energy’s software, with John Mitchell – Software Defined Interviews #68
This is a great conversation with John Mitchell about Duke Energy improving it’s software capabilities, doing “digital transformation,” as the kids like to call it. We start from the beginning of what kicked the company off, a shift from COTS software to mobile apps and analytics. Also see full show notes.
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