About 40% of Americans still feel that social media is a net positive for society. Overall, 65% of people say smartphones have made their quality of life better. And people are concerned about misinformation in THE SOCIAL. Original source: Exclusive poll: America sours on social media giants

About 40% of Americans still feel that social media is a net positive for society. Overall, 65% of people say smartphones have made their quality of life better. And people are concerned about misinformation in THE SOCIAL. Original source: Exclusive poll: America sours on social media giants

If you build it, you own it, big data ed.: “We got some value out of that but to be honest we found it hard to keep on top of, just hard to build skills at the pace required to integrate new technologies,” Knott says. “No matter how hard we ran there is always something new coming in that we wanted to get access to, but we couldn’t get there quite fast enough to have really finished deploying what we were deploying previously.

If you build it, you own it, big data ed.: “We got some value out of that but to be honest we found it hard to keep on top of, just hard to build skills at the pace required to integrate new technologies,” Knott says. “No matter how hard we ran there is always something new coming in that we wanted to get access to, but we couldn’t get there quite fast enough to have really finished deploying what we were deploying previously.

All these analytics are nonsense if you don’t actually act on them, especially when it comes to customer service: I’ve filled out countless product registration/warranty cards over the years and only recently has one manufacturer ever reached out to me. Sadly, that outreach was a blatant money grab to sell me an extended warranty and new filters for my refrigerator. That’s not CX, that’s salesforce automation (SFA). Think about it.

All these analytics are nonsense if you don’t actually act on them, especially when it comes to customer service: I’ve filled out countless product registration/warranty cards over the years and only recently has one manufacturer ever reached out to me. Sadly, that outreach was a blatant money grab to sell me an extended warranty and new filters for my refrigerator. That’s not CX, that’s salesforce automation (SFA). Think about it.

While he would obviously be very happy to welcome new customers to the Canonical fold, he points out that IBM is a "smart company" and says that "the guy who led the acquisition is the guy who engineered machines to beat Gary Kasparov. You might hope that there's a good chess game going on there behind the scenes." Original source: OpenStack 2018: Mark Shuttleworth chats to The Reg about 10-year support plans, Linus Torvalds and Russian rockets

While he would obviously be very happy to welcome new customers to the Canonical fold, he points out that IBM is a "smart company" and says that "the guy who led the acquisition is the guy who engineered machines to beat Gary Kasparov. You might hope that there's a good chess game going on there behind the scenes." Original source: OpenStack 2018: Mark Shuttleworth chats to The Reg about 10-year support plans, Linus Torvalds and Russian rockets

"We have moved Google Cloud from having only two significant customers and a collection of startups to having major Fortune 1000 enterprises betting their future on Google Cloud," Greene said. Original source: Greene steps down as Google Cloud CEO, to be replaced by Thomas Kurian

"We have moved Google Cloud from having only two significant customers and a collection of startups to having major Fortune 1000 enterprises betting their future on Google Cloud," Greene said. Original source: Greene steps down as Google Cloud CEO, to be replaced by Thomas Kurian