The FDE is a developer who ‘sits with’ their users, applies customizations – but importantly – feeds these changes back to the core platform to decide whether the platform should be enhanced for everyone else.
And, from the OP:
Keeping the customer happy is a real job and a good one. It belongs to solutions architects, who are rightly measured on it. The forward deployed engineer is there to turn what the field teaches into the thing every future customer gets. An FDE engagement that ends with one delighted account and nothing changed upstream has failed at the only thing the role exists for.
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