Link: Why Starting With End-to-End Customer Journeys Isn't Good For The Customer

‘Here’s how to make the argument to a stakeholder on your team that really wants to see that end-to-end vision: If the idea is to get value out to customers as fast as possible, does it make sense to explore every customer touch point? The time spent doing that intensive research could’ve been spent building and delivering an MVP for customers and get them excited about. Repeating this cycle gets the team to “learn by doing” and is actually a faster way to truly understand the customer’s end-to-end journey.

Link: Why Starting With End-to-End Customer Journeys Isn't Good For The Customer

‘Here’s how to make the argument to a stakeholder on your team that really wants to see that end-to-end vision: If the idea is to get value out to customers as fast as possible, does it make sense to explore every customer touch point? The time spent doing that intensive research could’ve been spent building and delivering an MVP for customers and get them excited about. Repeating this cycle gets the team to “learn by doing” and is actually a faster way to truly understand the customer’s end-to-end journey.

Coté's Commonplace Book #41

I’m a Texan, so cold weather is always welcome. Rain and cold weather is even better. Here in Amsterdam, people apologize for the rainy weather, they seem to dread it. I suppose it you’d lived all of your 41 years in a gray and wet city, you’d be sick of it too. Just like I’m sick-numb to the heat of Hill Country. There are other tells to the Amsterdammers longing for sun: many of them have deep tans.

Link: VMworld 2018: VMware Wants to Re-Architect Your Containers for NSX - The New Stack

“The developer shouldn’t have to know how to program NSX, or know what the security isolation boundaries are,” continued Fazzone. “But they should know that their organization has taken steps to unify the networking approach between the containerized applications and the traditional applications running in VMs, and take advantage of that ‘service’ offered by IT to extend the NSX-T support up into their container platform, versus just defaulting to the Layer 2 default that’s available in the open source community — so that their organization can realize that complete connectivity model in a consistent way.

Link: VMworld 2018: VMware Wants to Re-Architect Your Containers for NSX - The New Stack

“The developer shouldn’t have to know how to program NSX, or know what the security isolation boundaries are,” continued Fazzone. “But they should know that their organization has taken steps to unify the networking approach between the containerized applications and the traditional applications running in VMs, and take advantage of that ‘service’ offered by IT to extend the NSX-T support up into their container platform, versus just defaulting to the Layer 2 default that’s available in the open source community — so that their organization can realize that complete connectivity model in a consistent way.

Link: Unknown Unknowns: The Problem of Hypocognition

“Consider this: how well can you discern different shades of blue? If you speak Russian, Greek, Turkish, Korean or Japanese, your chances are much better than if you speak English. The former groups have two distinctive linguistic representations of blue. In Russian, for example, dark blue (sinii) and light blue (goluboi) are as distinct as red and pink. But in English, we know blue as a single concept. The deprivation of finer-grained color concepts poses a great perceptual disadvantage.

Link: Unknown Unknowns: The Problem of Hypocognition

“Consider this: how well can you discern different shades of blue? If you speak Russian, Greek, Turkish, Korean or Japanese, your chances are much better than if you speak English. The former groups have two distinctive linguistic representations of blue. In Russian, for example, dark blue (sinii) and light blue (goluboi) are as distinct as red and pink. But in English, we know blue as a single concept. The deprivation of finer-grained color concepts poses a great perceptual disadvantage.