“So to apply this to a public service, first map your value chain. Identify those areas where you are just providing an intermediary role, which could be replaced by an internet enabled service, that adds little value and just slows things down. Design those roles out of the process, then assemble the tech needed to deliver the new services…. Too often transformation processes skip the value chain mapping element. This leads to fundamental misunderstandings about what benefits services actually deliver to users, and thus miss huge opportunities to improve user experiences and reducing the cost of service delivery.
Link: Digital operating mode
“So to apply this to a public service, first map your value chain. Identify those areas where you are just providing an intermediary role, which could be replaced by an internet enabled service, that adds little value and just slows things down. Design those roles out of the process, then assemble the tech needed to deliver the new services…. Too often transformation processes skip the value chain mapping element. This leads to fundamental misunderstandings about what benefits services actually deliver to users, and thus miss huge opportunities to improve user experiences and reducing the cost of service delivery.
Link: Language barrier won’t hold back chatbots in the Netherlands
“BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say…. For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%.
Link: Language barrier won’t hold back chatbots in the Netherlands
“BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say…. For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%.
Link: Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Some points:
focus on using existing data more, in new ways.
usually, it’s jus optimization
good chart of types of projects.
Original source: Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Link: Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Some points:
focus on using existing data more, in new ways.
usually, it’s jus optimization
good chart of types of projects.
Original source: Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Link: Forrester SVP: VMware Is One Of The 'Exciting' Stars Of IT Automation Era
‘O’Donnell called VMware and Pivotal the “crown jewels” of Dell’s $70 billion blockbuster acquisition of EMC in 2015. “It’s the future,” said O’Donnell. “It’s the software side of it. A lot of good stuff came with EMC but what VMware and Pivotal are doing is the future. It’s all about software."'
Original source: Forrester SVP: VMware Is One Of The ‘Exciting’ Stars Of IT Automation Era
Link: Forrester SVP: VMware Is One Of The 'Exciting' Stars Of IT Automation Era
‘O’Donnell called VMware and Pivotal the “crown jewels” of Dell’s $70 billion blockbuster acquisition of EMC in 2015. “It’s the future,” said O’Donnell. “It’s the software side of it. A lot of good stuff came with EMC but what VMware and Pivotal are doing is the future. It’s all about software."'
Original source: Forrester SVP: VMware Is One Of The ‘Exciting’ Stars Of IT Automation Era
Link: Farmers Insurance’s New CIO Sees AI Improving Claims Process
‘Fast, easy interactions are key for customers who have become accustomed to the ease of use and personalization of e-commerce. For example, Mr. Wilson says he won’t buy from a website that doesn’t make it easy to see as many reviews as he can on a product, and to quickly order and check the status of orders, he said. He’s “pleasantly surprised” when a company knows enough about his past purchase behavior to suggest a product or service he might like, he said….
Link: Farmers Insurance’s New CIO Sees AI Improving Claims Process
‘Fast, easy interactions are key for customers who have become accustomed to the ease of use and personalization of e-commerce. For example, Mr. Wilson says he won’t buy from a website that doesn’t make it easy to see as many reviews as he can on a product, and to quickly order and check the status of orders, he said. He’s “pleasantly surprised” when a company knows enough about his past purchase behavior to suggest a product or service he might like, he said….