Coté

At the topic of agile, lean, DevOps, and all that “digital transformation” stuff is a renewed focus on customers and figuring out what they want to give you money for, then making the product as good as possible for them: VGZ decided to focus its efforts on improving the customer experience. The starting point was not a traditional customer segmentation — the leadership instead decided to focus on understanding and improving customer journeys, specifically the frequency of customer interactions and the impact on the life of customers.

“Analysts become dancers and performers, with all the good and bad that involves. They can internalise their projected self-confidence and capacity for accepting risk and ambiguity. Analysts can get carried away by the feeling of influence, their confidence, and the respect that clients show them. They start to believe their own performance. The generic reality of men in authority within male-dominated organisations has to be layered over that position. And, perhaps, even the role of the performer has additional complexities: when they are playing a role, the appetite for using authority can be increased.

“Analysts become dancers and performers, with all the good and bad that involves. They can internalise their projected self-confidence and capacity for accepting risk and ambiguity. Analysts can get carried away by the feeling of influence, their confidence, and the respect that clients show them. They start to believe their own performance. The generic reality of men in authority within male-dominated organisations has to be layered over that position. And, perhaps, even the role of the performer has additional complexities: when they are playing a role, the appetite for using authority can be increased.

‘Here’s how to make the argument to a stakeholder on your team that really wants to see that end-to-end vision: If the idea is to get value out to customers as fast as possible, does it make sense to explore every customer touch point? The time spent doing that intensive research could’ve been spent building and delivering an MVP for customers and get them excited about. Repeating this cycle gets the team to “learn by doing” and is actually a faster way to truly understand the customer’s end-to-end journey.

‘Here’s how to make the argument to a stakeholder on your team that really wants to see that end-to-end vision: If the idea is to get value out to customers as fast as possible, does it make sense to explore every customer touch point? The time spent doing that intensive research could’ve been spent building and delivering an MVP for customers and get them excited about. Repeating this cycle gets the team to “learn by doing” and is actually a faster way to truly understand the customer’s end-to-end journey.

Creating the process itself is agile. Also, a chart with activities and a suggested timeline. Original source: Taking Agile Transformations Beyond the Tipping Point

Creating the process itself is agile. Also, a chart with activities and a suggested timeline. Original source: Taking Agile Transformations Beyond the Tipping Point

“The developer shouldn’t have to know how to program NSX, or know what the security isolation boundaries are,” continued Fazzone. “But they should know that their organization has taken steps to unify the networking approach between the containerized applications and the traditional applications running in VMs, and take advantage of that ‘service’ offered by IT to extend the NSX-T support up into their container platform, versus just defaulting to the Layer 2 default that’s available in the open source community — so that their organization can realize that complete connectivity model in a consistent way.

“The developer shouldn’t have to know how to program NSX, or know what the security isolation boundaries are,” continued Fazzone. “But they should know that their organization has taken steps to unify the networking approach between the containerized applications and the traditional applications running in VMs, and take advantage of that ‘service’ offered by IT to extend the NSX-T support up into their container platform, versus just defaulting to the Layer 2 default that’s available in the open source community — so that their organization can realize that complete connectivity model in a consistent way.

“Consider this: how well can you discern different shades of blue? If you speak Russian, Greek, Turkish, Korean or Japanese, your chances are much better than if you speak English. The former groups have two distinctive linguistic representations of blue. In Russian, for example, dark blue (sinii) and light blue (goluboi) are as distinct as red and pink. But in English, we know blue as a single concept. The deprivation of finer-grained color concepts poses a great perceptual disadvantage.