🗂 Link: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

A 2019 Forrester study sponsored by GitLab quantified found that more than three-quarters of organizations use at least two software delivery toolchains, with the average organization having six or more tools per toolchain. Based on a survey of 252 IT professionals with responsibility over toolchain management, the study also reported that ensuring security (45%) and visibility into maintenance (39%) are the top process challenges teams face with their toolchain. Source: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

🗂 Link: Digital banks on track to treble customers in next year but profits remain elusive

.As they mature, digital startups are now turning their attention from customer acquisition to becoming profitable. With no branch networks and legacy IT systems, digital challengers have a substantially lower cost-to-serve than incumbents of £20-£50 per account compared to £170. Meanwhile, deposit balances for challengers have increased from £70 to £350 per customer. However, this is still dwarfed by the £9000 average for incumbents.However, the majority of new entrants are still not profitable, with the average digital bank losing £9 per customer Source: Digital banks on track to treble customers in next year but profits remain elusive

🗂 Link: Digital banks on track to treble customers in next year but profits remain elusive

.As they mature, digital startups are now turning their attention from customer acquisition to becoming profitable. With no branch networks and legacy IT systems, digital challengers have a substantially lower cost-to-serve than incumbents of £20-£50 per account compared to £170. Meanwhile, deposit balances for challengers have increased from £70 to £350 per customer. However, this is still dwarfed by the £9000 average for incumbents.However, the majority of new entrants are still not profitable, with the average digital bank losing £9 per customer Source: Digital banks on track to treble customers in next year but profits remain elusive

🗂 Link: Waste Management dumps legacy processes, drives digital change | CIO

We saw a spike of over 70% points for our new monthly bill-pay option. In the past, we’ve said that monthly billing is not convenient for us, but our customers told us that’s what they want. When we gave it to them, they rewarded us with an auto bill-pay rate that spiked, which is important because autopay is a leading indicator of how long a customer will stay with us. We saw a 40% jump in ecommerce revenue almost overnight.