How Ecosystems Are Changing Insurance CX - An example of using digital stuff to improve insurance, here car insurance claims. Also, not the point of needing to integrate with all sorts of third parties and systems: “Vehicle claims are often complicated, involve several parties, and take a long time to resolve. Each participant in the claims process, including carriers, loss assessors, vehicle repairers, diagnostics technicians, and so on, has distinct needs and requirements. An emerging technology ecosystem, consisting of various linked and interdependent technologies, is developing to meet those needs. For example, emerging technologies such as artificial intelligence and, more specifically, computer vision technologies (CVT) can meet the needs of carriers (assessing the circumstances of the accident and the extent of the damage) and vehicle repairers (diagnostics to repair the damaged car). There was plenty of evidence of such solutions during the conference, which might make the dream of zero-touch automobile promises a reality."
Thinking Strategically About Software Bills of Materials (SBOMs) - As with most things, the whole SBOM push is probably a lot simpler to solve than it seems. Also, a delightful “old man yells at secure software supply chain hype” vibe as only Jon could do well.
Don't wait until 2025, you should be using generative AI stuff for most all of your marketing work today
Suggested theme song for this episode: 30% in 2025 implies low use in 2023 From the recent Gartner Marketing Symposium highlights:
64% of marketers have deployed, or are piloting, AI/ML to support autonomous campaign creation, execution, and optimization capabilities. [But:] Gartner predicts that by 2025, 30% of outbound marketing messages from large organizations will be synthetically generated.
If you’re in marketing, you need to be using ChatGPT (or WHATEVER) today, as much as possible.
Cutting Costs by Cutting Waste - Instead of removing travel, R&D, etc. (which were thought to be required for your goals at once), focus on removing waste: Excessive risk management, analysis paralysis, unproductive meetings, imbalance of doing/watching, manual bureaucracy/toil.
How Agile Value Management Creates Value Faster - Some metrics for measuring progress.
Gartner Survey Reveals 71% of CMOs Believe They Lack Sufficient Budget to Fully Execute Their Strategy in 2023 - My take: 100% of executives agree they would like more budget.
On-Premises Cloud Is a Failure. Google Has the Fix - Or you could run Cloud Foundry and call it a day.
Kubernetesless is just someone else’s Kubernetes
Read to the end to see an illustration of the inner workings of cloud infrastructure.
For all the interest in Kubernetes, there's not actually many apps running on it right now. Gartner's Wataru Katsurashima estimates that "by 2027, 25 percent of all enterprise applications will run in containers, an increase from fewer than 10 percent in 2021." When I look at that, it makes me think that, I don't know, there's at best 15% of apps running in kubernetes this year.
First Attempt at Gathering DORA Metrics - Not easy.