Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI - ”By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. This shift comes as many companies struggle to achieve their ‘agent-less’ staffing goals, highlighting the complexities and challenges of transitioning to AI-driven customer service models.”
Google Expands Sovereign Cloud to Address EU Data Sovereignty Requirements - “These deployments bring Google Cloud’s full capabilities – including GPU-based support for AI – to customers under local operational control. This approach ensures that data remains under national jurisdiction, a critical factor for regulated sectors in Europe, and positions Google as a cooperative partner rather than an external provider imposing foreign infrastructure standards."
Introducing VMware Tanzu Greenplum 7.5: Enhanced Performance for Data-Intensive Workloads - VMware Tanzu Greenplum 7.5 enhances performance for data-intensive workloads with optimized query execution, efficient maintenance, scalable streaming, streamlined AutoML, and robust geospatial capabilities. These improvements reduce processing times and resource demands, making it a reliable choice for analytical and operational data environments. Tanzu Greenplum is a robust data warehousing and analytics platform built on open-source Postgres, designed to aggregate and analyze vast amounts of data at scale.
Announcing The Forrester Wave™: DevOps Platforms, Q2 2025 - “GitHub Actions is becoming a de facto standard. For continuous integration in particular, competitors seem to be converging toward a slightly modified version of GitHub Actions. It’s not a select-all/copy/paste, but in some cases, it’s close — a copy/paste with a few extra lines in the YAML."
Broadcom Q2 FY 2025 Sees Record Revenue, Solid AI and Software Growth - “Currently, over 87% of Broadcom’s 10,000 largest enterprise customers have transitioned to VCF, which allows enterprises to modernize on-premises private clouds, run container-based applications, and manage AI workloads."
Resume-driven Development
Good wastebook list this episode, but first…
Even the Germans suffer from RDDSome people actually did a study on resume-driven development. I thought it might be a joke at first, but, no: it appears to be serious. I’m working on refreshing a paper on the pitfalls of building your own application platform (“DIY platforms”),1 so the topic came up and the paper fit in nicely, see below.
Many of the pitfalls we've discussed so far touch on strategic choices and project management challenges.
The European Sovereign Cloud Day Forecasts Stormy Weather For The Cloud Ecosystem - I watched this conference, as noted in past newsletter episode, the talks were great if this is a topic you’re interested.
FinOps Foundation’s FOCUS 1.2 Expands to SaaS, PaaS - Update from FinOps land. Still seems like a lot more people could be doing it.
AI in the Enterprise: Priorities, Pressures and Pragmatism - “38% of organizations have deployments under way, and a further 44% plan to follow within the next 12 months. That means more than four in five expect to have generative AI in production by mid-2026, signalling a decisive shift from experimentation to expectation."