Tag: AI
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Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service – “Many customers fear that GenAI will simply become another obstacle between them and an agent. The onus is on service and support leaders to show customers that AI can streamline the service experience.” // I mean, that’s the…
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Jevons paradox – When you automate something very valuable (or just “costly”), people demand more, and more complex product. This pulls in more need for labor that can do the more complex work. Hopefully.
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AI transforming banking, reports UBS executive – ”The Swiss bank has integrated AI into its services, launching a pilot last year for instant credit tailored to small and mid-size companies requiring liquidity. This service enables bypassing credit officers to expedite the process for this standardised product.”
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The World Is Eating Software – The software bubble. Also commentary on power steering.
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Accountability Sinks – ’“accountability sink”: a situation in which a human system delegates decision-making to a rule book rather than an identifiable individual. If something goes wrong, no one is held to account.’ That’s a good phrase to point out something people seem blind to. Humans set policies, humans can decide to un-set policies. It’s…
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The Blue-State Wealth Exodus Continues – State income tax flight: “The IRS last week published its annual data on the migration of taxpayers and adjusted gross income (AGI) between states. California ranked, again, as the biggest income loser ($23.8 billion) in 2022, followed by New York ($14.2 billion), Illinois ($9.8 billion), New Jersey ($5.3 billion)…
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Frontline workers split on AI’s workplace impact – ”Nearly 3 in 5 workers using generative AI say the technology has saved them around 5 hours of work per week.”
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Join the public beta for GenAI on Tanzu Platform today! – Get your own private AI in a box sandbox going on.
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Publishing an annual survey is a great marketing tool, even better for thought-leadership
Using Surveys for Marketing Wastebook They dress like they’re Chaotic Good, but they’re totally Lawful Good under all that sloppy couture. This is some buck-wild ABM: a direct appeal to Delta to buy their AI stuff. “I wrote this one when my family was in Hawaii, too. I kind of had a meltdown there, to…
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Gartner Survey Shows 66% of Finance Leaders Think Generative AI Will Have Most Immediate Impact on Explaining Forecast and Budget Variances – What’s also remarkable is how low they rate other use cases. I’m a bit confounded about reports that consulting firms are getting billions in sales in AI stuff.
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What I do with AI, what I’ve given up on
Consumer-grade Chat Gen-AI Churn Update Overall, the generative AI things have been a disappointment for me. For writing, they seem helpful for generating and starting content, but it ends up being more work to fix and, then, rewrite what they do. Over the years, people have ghostwritten things for me. Like, humans! I’d too often…
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Enterprise hits and misses – gen AI spending meets ROI pressure, AI readiness is a thing, and AR/VR has a vision problem – “Enterprise hypothesis: AI can’t fix what ails you (e.g. legacy landscape and ‘messy’ data bottlenecks), but applied properly, it can accelerate what you do well.”
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AnythingLLM – Could this really be an easy to use, desktop ChatAI thing? Will check.
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Developer productivity metrics, 1970s sausage fonts, only the “grown and sexy” are welcome
Once again, I am bringing you only links and funny pieces of text. Relative to your interests Measuring Engineering Productivity, at Google, circa 2020 – “If the decider doesn’t believe the form of the result in principle, there is again no point in measuring the process.” // Some great advice in here about improvement programs.…
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How CIOs can ease the generative AI transition for developers – “AI-powered coding tools are expected to become fairly ubiquitous within enterprises in the next four years, according to Gartner research. The analyst firm predicts around three-quarters of software engineers will add AI coding assistants to their workflows by 2028, a considerable jump from the…
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Measuring Engineering Productivity, at Google, circa 2020 – “If the decider doesn’t believe the form of the result in principle, there is again no point in measuring the process.” // Some great advice in here about improvement programs. Come up with metrics and needs from the (economic/strategic) stakeholder who has the power to make changes.…
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Zoom CEO envisions AI deepfakes attending meetings in your place – AIs “are terrible tools for delegating decision making to. That’s currently my red line for using them: any time someone outsources actual decision making authority to an opaque random number generator is a recipe for disaster.”
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What does the public in six countries think of generative AI in news? – Reuters Institute for the Study of Journalism – “[F]requent use of ChatGPT is rare, with just 1% using it on a daily basis in Japan, rising to 2% in France and the UK, and 7% in the USA.” But: “Younger people…
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