Replacing human agents with AI, matching it to the right sales workflow: > “So we watched how this was going very closely,” he said. “We’d review transcripts from the early customer interactions, verbatim transcripts, to see how people are reacting in a conversation with Watson – because they didn’t know it was Watson.” > > Kalinsky found reassurance in particular from a Watson-customer conversation that occurred one night at about 2 a.

Replacing human agents with AI, matching it to the right sales workflow: > “So we watched how this was going very closely,” he said. “We’d review transcripts from the early customer interactions, verbatim transcripts, to see how people are reacting in a conversation with Watson – because they didn’t know it was Watson.” > > Kalinsky found reassurance in particular from a Watson-customer conversation that occurred one night at about 2 a.

Following the usual, clear portfolio for open source infrastructure. www.zdnet.com/article/v…

Following the usual, clear portfolio for open source infrastructure. www.zdnet.com/article/v…

> The same HBR survey found that 61 percent expect software release cycles to be three months or less, but only 27 percent of their companies actually achieve that goal. The takeaway is that executives aren’t hands-on enough to know how much time software development takes. Without a deeper understanding, they are prime targets for salesmen pitching digital transformation nirvana. thenewstack.io/add-it-up…

> The same HBR survey found that 61 percent expect software release cycles to be three months or less, but only 27 percent of their companies actually achieve that goal. The takeaway is that executives aren’t hands-on enough to know how much time software development takes. Without a deeper understanding, they are prime targets for salesmen pitching digital transformation nirvana. thenewstack.io/add-it-up…

> The strength of our IT department is that IT is fully integrated in our organization. About 400 IT people or engineers work at bol.com, and they are organized as much as possible in about 70 small, multidisciplinary and self-managing teams. We see that that works best. These teams build features for our customers or partners. These innovation teams are supported by an IT ecosystem that facilitates them in the flexible and fast construction and running of software.

> The strength of our IT department is that IT is fully integrated in our organization. About 400 IT people or engineers work at bol.com, and they are organized as much as possible in about 70 small, multidisciplinary and self-managing teams. We see that that works best. These teams build features for our customers or partners. These innovation teams are supported by an IT ecosystem that facilitates them in the flexible and fast construction and running of software.

> “We’re going to specialize our sales team to talk to specific industries in the language of the industry,” Kurian said. “You will see us competing much more aggressively going forward,” he continued. www.businessinsider.com/google-cl…

> “We’re going to specialize our sales team to talk to specific industries in the language of the industry,” Kurian said. “You will see us competing much more aggressively going forward,” he continued. www.businessinsider.com/google-cl…