The “Little Tech Agenda” is Just Self-Serving Nonsense - FTC: “Your therapy bots aren’t licensed psychologists, your AI girlfriends are neither girls nor friends, your griefbots have no soul, and your AI copilots are not gods. We’ve warned companies about making false or unsubstantiated claims about AI or algorithms. And we’ve followed up with actions”

CIOs resist vendor-led AI hype, seeking out transparency - There’s a lot of AI de-hyping now. First, you have the “they’re stealing our IP” stuff. Second, you have the “no one has come up with (enterprise) apps for it yet” sentiment. Thankfully, there’s no “AI will kill us” vibing.

Measuring the impact of Developer Relations on Revenue - Figure out how to gather leads, and figure out how to get attribution in the sales pipeline. The second is difficult, especially if your company is already bad at it. But, it’s important to figure out.

Are platforms pointless? - ‘So much of “platform engineering” treats the application process itself as the main event. Sure, great, you make it easy for me to run hundreds of Nginx’s with whatever-the-fuck behind them, and restart and blue-green deploy and autoscale. Great. That’s not my performance bottleneck.’ // He says: (1) It’s just a way to avoid Terraform, and, (2) database management is a more important problem.

The Product Model in Traditional IT - Silicon Valley Product Group : Silicon Valley Product Group - ”Outcomes vs Predictability” is good framing for switching from traditional IT to “digital transformation."

Does Social Media Cause Anything? - It’s difficult to collect data about social media’s effects (good or bad). // “the ever-present spiderweb of the social graph, the network of accounts, RTs and likes that lets me understand not only what someone thinks but what everyone else thinks about them thinking that.”

Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service - “Many customers fear that GenAI will simply become another obstacle between them and an agent. The onus is on service and support leaders to show customers that AI can streamline the service experience.” // I mean, that’s the point right: otherwise “productivity” wouldn’t improve. The hope is that the AI things are better at solving problems. The problem is that you usually need a human to actually change things, make things happen, and deal with exceptions. Otherwise, you get stuck on an accountability sink.

DevRel’s Death as Zero Interest Rate Phenomenon - A list of how to show marketing value.

Jevons paradox - When you automate something very valuable (or just “costly”), people demand more, and more complex product. This pulls in more need for labor that can do the more complex work. Hopefully.

AI transforming banking, reports UBS executive - ”The Swiss bank has integrated AI into its services, launching a pilot last year for instant credit tailored to small and mid-size companies requiring liquidity. This service enables bypassing credit officers to expedite the process for this standardised product.”