“In a high level, projects are local optimization efforts. We get a group of people who create new (or improve existing) functionality for our customers and then we pass that onto a team that has no idea why the change was made and how this change was solutioned/implemented. Very often, the quality is low and this Maintenance team needs to deal with the issues. This creates a culture of tolerating low quality, accepting that maintenance/operation teams will deal with problems created by delivery teams, not allowing delivery teams to learn from their mistakes and hence keep repeating them, allow budgets to be set without proper data, treat people like easy-to-replace objects, and so on.

“In a high level, projects are local optimization efforts. We get a group of people who create new (or improve existing) functionality for our customers and then we pass that onto a team that has no idea why the change was made and how this change was solutioned/implemented. Very often, the quality is low and this Maintenance team needs to deal with the issues. This creates a culture of tolerating low quality, accepting that maintenance/operation teams will deal with problems created by delivery teams, not allowing delivery teams to learn from their mistakes and hence keep repeating them, allow budgets to be set without proper data, treat people like easy-to-replace objects, and so on.

When Coté says he doesn’t know how numbers work, he actually means it. To help out, he talks with Rachel Stephens, from RedMonk, who not only explains ratios, but also finance numbers. Also see full show notes.

“The modules in question are used to help create managed services on top of Redis, namely RediSearch, Redis Graph, ReJSON, Redis-ML, and Rebloom. Licensed under Apache 2.0 modified with Commons Clause, these can still be freely used in any application, though they can’t be used in a commercial Redis-based offering. For that, you will have to call Redis Labs and work out a paid licensing arrangement.” Original source: Redis Pulls Back on Open Source Licensing, Citing Stingy Cloud Services

“The modules in question are used to help create managed services on top of Redis, namely RediSearch, Redis Graph, ReJSON, Redis-ML, and Rebloom. Licensed under Apache 2.0 modified with Commons Clause, these can still be freely used in any application, though they can’t be used in a commercial Redis-based offering. For that, you will have to call Redis Labs and work out a paid licensing arrangement.” Original source: Redis Pulls Back on Open Source Licensing, Citing Stingy Cloud Services

“So to apply this to a public service, first map your value chain. Identify those areas where you are just providing an intermediary role, which could be replaced by an internet enabled service, that adds little value and just slows things down. Design those roles out of the process, then assemble the tech needed to deliver the new services…. Too often transformation processes skip the value chain mapping element. This leads to fundamental misunderstandings about what benefits services actually deliver to users, and thus miss huge opportunities to improve user experiences and reducing the cost of service delivery.

“So to apply this to a public service, first map your value chain. Identify those areas where you are just providing an intermediary role, which could be replaced by an internet enabled service, that adds little value and just slows things down. Design those roles out of the process, then assemble the tech needed to deliver the new services…. Too often transformation processes skip the value chain mapping element. This leads to fundamental misunderstandings about what benefits services actually deliver to users, and thus miss huge opportunities to improve user experiences and reducing the cost of service delivery.

Targeted at design, but fits for any BigCo meeting. Original source: The P Rules [for meetings]

Targeted at design, but fits for any BigCo meeting. Original source: The P Rules [for meetings]

‘Fast, easy interactions are key for customers who have become accustomed to the ease of use and personalization of e-commerce. For example, Mr. Wilson says he won’t buy from a website that doesn’t make it easy to see as many reviews as he can on a product, and to quickly order and check the status of orders, he said. He’s “pleasantly surprised” when a company knows enough about his past purchase behavior to suggest a product or service he might like, he said….