The key insight was to stop trying to build a mechanical carriage, and instead build something more like a mechanical horse. Source: Why did we wait so long for the bicycle?

The key insight was to stop trying to build a mechanical carriage, and instead build something more like a mechanical horse. Source: Why did we wait so long for the bicycle?

I’m working on a new book (check out the work in progress), here’s the premise: After at least five years of struggling to transformation, IT knows how to deliver better software, how to do the process and use the new tools needed for “digital transformation.” They may not actually doall that, but they know what should be done. However, “The Business” is not involved enough nor knows what to do. This prevents achieving the full benefits of digital transformation.

An IDC "survey of global organizations that are already using artificial intelligence (AI) solutions found only 25% have developed an enterprise-wide AI strategy." But: “More than 60% of organizations reported changes in their business model in association with their AI adoption." Source: IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy

An IDC "survey of global organizations that are already using artificial intelligence (AI) solutions found only 25% have developed an enterprise-wide AI strategy." But: “More than 60% of organizations reported changes in their business model in association with their AI adoption." Source: IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 2018, according to the inaugural Worldwide Semiannual Customer Experience Spending Guide from International Data Corporation (IDC). As companies focus on meeting the expectations of customers and providing a differentiated customer experience, IDC expects CX spending to achieve a compound annual growth rate (CAGR) of 8.2% over the 2018-2022 forecast period, reaching $641 billion in 2022.

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 2018, according to the inaugural Worldwide Semiannual Customer Experience Spending Guide from International Data Corporation (IDC). As companies focus on meeting the expectations of customers and providing a differentiated customer experience, IDC expects CX spending to achieve a compound annual growth rate (CAGR) of 8.2% over the 2018-2022 forecast period, reaching $641 billion in 2022.

There’s near universal sentiment that traditional banks need to shift to improve and protect their businesses against financial startups, so called “FinTechs.” These startups create banks that are often 100% online, even purely as a mobile app. The release of Apple Pay highlights how these banks are different: they’re faster, more customer experience focused, and innovate new features. The core reason FinTechs can do all of this is because they’re good at creating well designed software that feels natural to people and allows these FinTechs to optimize the banking experience and even start innovating new features.

Too often, leaders think of a business case as a one-time checklist item. But the best practice — which will increase your likelihood of success — is to think of a business case as a lifecycle, an iterative process that involves many stakeholders and steps. This lifecycle has five phases: Source: Build Your Next-Generation Business Case Using A Lifecycle

Too often, leaders think of a business case as a one-time checklist item. But the best practice — which will increase your likelihood of success — is to think of a business case as a lifecycle, an iterative process that involves many stakeholders and steps. This lifecycle has five phases: Source: Build Your Next-Generation Business Case Using A Lifecycle