“I tend to (rather crudely) break down what digital transformation could mean into three broad categories: (1) Digital access – taking a paper or telephone based process and whacking it online with an e-form (quick to do, few benefits except a bit of convenience for web savvy users); (2) Digital efficiency – taking that process and digitising it end to end, involving the replacement or integration with back office systems, removing unnecessary admin touch points an so on (takes longer, more difficult, but yields better results); (3)Digital transformation – taking an entire service and rethinking it from the ground up, knowing what we know about networks and connectivity (really hard, but could ensure the relevance of that service for the next 20 years).

“I tend to (rather crudely) break down what digital transformation could mean into three broad categories: (1) Digital access – taking a paper or telephone based process and whacking it online with an e-form (quick to do, few benefits except a bit of convenience for web savvy users); (2) Digital efficiency – taking that process and digitising it end to end, involving the replacement or integration with back office systems, removing unnecessary admin touch points an so on (takes longer, more difficult, but yields better results); (3)Digital transformation – taking an entire service and rethinking it from the ground up, knowing what we know about networks and connectivity (really hard, but could ensure the relevance of that service for the next 20 years).

Original source: Two great tastes that taste great together

Original source: Two great tastes that taste great together

Original source: Two great tastes that taste great together

“The conundrum of stuck wages [for “non-managerial workers”?] has vexed economists for more than a decade, but their underlying assumption had been that as joblessness drops — it’s at 4% now — companies will be forced to push up wages to attract and retain workers. Now that that hasn’t happened, the feeling is beginning to creep in that this is the new normal.” Original source: US wages have been flat, despite growing economy

“The conundrum of stuck wages [for “non-managerial workers”?] has vexed economists for more than a decade, but their underlying assumption had been that as joblessness drops — it’s at 4% now — companies will be forced to push up wages to attract and retain workers. Now that that hasn’t happened, the feeling is beginning to creep in that this is the new normal.” Original source: US wages have been flat, despite growing economy

“The conundrum of stuck wages [for “non-managerial workers”?] has vexed economists for more than a decade, but their underlying assumption had been that as joblessness drops — it’s at 4% now — companies will be forced to push up wages to attract and retain workers. Now that that hasn’t happened, the feeling is beginning to creep in that this is the new normal.” Original source: US wages have been flat, despite growing economy

“the uptake of offerings like cloud [$3.9bn market in LATAM] is still timid across the region. This is because businesses lack the revenue to make the shift to the cloud or do not have sufficiently skilled people to use them” Original source: IT vendors slash prices in LatAm as users seek savings

“the uptake of offerings like cloud [$3.9bn market in LATAM] is still timid across the region. This is because businesses lack the revenue to make the shift to the cloud or do not have sufficiently skilled people to use them” Original source: IT vendors slash prices in LatAm as users seek savings