Posts in "BigCo"

🗂 Coaching CD change leaders

> Burke identified a few key architects who believed in the automated continuous delivery model and coached them to bring the vision to the rest of the team. “Through the influence of these leaders, the people who had been terrified to automate development were starting to get excited about it.” www.cio.com/article/2…

🗂 Geico Walks with Watson on AI Journey

Replacing human agents with AI, matching it to the right sales workflow: > “So we watched how this was going very closely,” he said. “We’d review transcripts from the early customer interactions, verbatim transcripts, to see how people are reacting in a conversation with Watson – because they didn’t know it was Watson.” > > Kalinsky found reassurance in particular from a Watson-customer conversation that occurred one night at about 2 a.

🗂 Geico Walks with Watson on AI Journey

Replacing human agents with AI, matching it to the right sales workflow: > “So we watched how this was going very closely,” he said. “We’d review transcripts from the early customer interactions, verbatim transcripts, to see how people are reacting in a conversation with Watson – because they didn’t know it was Watson.” > > Kalinsky found reassurance in particular from a Watson-customer conversation that occurred one night at about 2 a.

🗂 bol.com CIO interview

> The strength of our IT department is that IT is fully integrated in our organization. About 400 IT people or engineers work at bol.com, and they are organized as much as possible in about 70 small, multidisciplinary and self-managing teams. We see that that works best. These teams build features for our customers or partners. These innovation teams are supported by an IT ecosystem that facilitates them in the flexible and fast construction and running of software.