Posts in "BigCo"

🗂 Pie-charts and proactive app introductions

> Send in a mole: “Find one really smart engineering type in your IT organization and put them on a skunk works project with one engineer,” Martin-Flickinger advises. “You need to identify an IT person who looks and smells like a product engineer; it needs to be someone the engineering people like.” If you do this right, says Martin-Flickinger, that person will become your ambassador. “That way, when someone in engineering says, ‘what do you think of involving IT in this?

🗂 Coaching CD change leaders

> Burke identified a few key architects who believed in the automated continuous delivery model and coached them to bring the vision to the rest of the team. “Through the influence of these leaders, the people who had been terrified to automate development were starting to get excited about it.” www.cio.com/article/2…

🗂 Coaching CD change leaders

> Burke identified a few key architects who believed in the automated continuous delivery model and coached them to bring the vision to the rest of the team. “Through the influence of these leaders, the people who had been terrified to automate development were starting to get excited about it.” www.cio.com/article/2…

🗂 Geico Walks with Watson on AI Journey

Replacing human agents with AI, matching it to the right sales workflow: > “So we watched how this was going very closely,” he said. “We’d review transcripts from the early customer interactions, verbatim transcripts, to see how people are reacting in a conversation with Watson – because they didn’t know it was Watson.” > > Kalinsky found reassurance in particular from a Watson-customer conversation that occurred one night at about 2 a.

🗂 Geico Walks with Watson on AI Journey

Replacing human agents with AI, matching it to the right sales workflow: > “So we watched how this was going very closely,” he said. “We’d review transcripts from the early customer interactions, verbatim transcripts, to see how people are reacting in a conversation with Watson – because they didn’t know it was Watson.” > > Kalinsky found reassurance in particular from a Watson-customer conversation that occurred one night at about 2 a.