Best Buy, Gap and Dick’s Sporting Goods all used their Q1 earnings calls to talk up AI, with Best Buy casting itself as a retail media, advertising and technology company rather than a retailer, and Gap running Gemini-powered shopping alongside AI in how it designs, buys and allocates merchandise. A National Retail Federation report found 39% of retailers expect AI to account for more than 10% of their tech spend by 2028, and ICSC and McKinsey put agentic commerce at up to $1 trillion in US retail revenue by 2030, with more than two-thirds of consumers having used an AI tool while shopping in the past three months.
Summarized by AI.
🔗 Retailers turn to AI for productivity, personalized shopping
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