“for every $1 spent on model development, firms should expect to have to spend $3 on change management, which means user training and performance monitoring.” // How it started “AI-enabling the entire customer service stack of a typical business could lead to a 60 to 80 percent price increase, McKinsey says.” How it’s going: “while quoting an HR executive at a Fortune 100 company griping: ‘All of these copilots are supposed to make work more efficient with fewer people, but my business leaders are also saying they can’t reduce head count yet.'”
🔗 McKinsey wonders how to sell AI with no measurable benefits