Coté

Coté

Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI - ”By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. This shift comes as many companies struggle to achieve their ‘agent-less’ staffing goals, highlighting the complexities and challenges of transitioning to AI-driven customer service models.”


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