Link: How Dick’s Sporting Goods’ CTO untangles spaghetti silos

There’s a level of empathy needed for those on the frontline when making business decisions, especially decisions related to IT. Effective leaders are concerned with making the right call, said Gaffney. Ineffective leaders tend to implement practices and approaches that take small incremental de-risking steps, “led by dates and budgets and not happy humans.”

Source: How Dick’s Sporting Goods’ CTO untangles spaghetti silos