Business as usual is the only way rigid organisations can operate; workers are shown only what to do, but not why they do it. They are not paid to make value judgements; in fact they are forbidden to do so. When circumstances change, someone with a bit of wisdom would recognise the fact and perhaps act differently, whereas the rest carry on doing what they have always done

http://go.theregister.com/feed/www.theregister.co.uk/2014/10/05/crawling_from_the_wreckage_essay_the_death_of_the_consumer/

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