Tag: ITIL
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🗂 What startups should know about ITIL®
> ITIL came from a very different IT setup compared to that of today’s startups. IT had a supporting, not central role in the organizations’ daily operations
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Link: Exploring the map – Wardley Maps
Wardley’s take on riding the diffusion or understand curve: The uncharted space is where no-one knows what is wanted which forces us to explore and experiment. Change is the norm here and any method that you use must enable and reduce the cost of change. In this part of the map, I tend to use…
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Link: “Let’s think about control. I’d struggle to find any engineers operating within a DevOps mindset eschew control of their production systems. I encourage the use of a CMDB, but again, it’s live, automatically updated, and software-based. It’s ca
“Let’s think about control. I’d struggle to find any engineers operating within a DevOps mindset eschew control of their production systems. I encourage the use of a CMDB, but again, it’s live, automatically updated, and software-based. It’s called a Chef server. Similarly, ITIL places a strong emphasis on configuration. Teams I have built do the…
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Link: U.S. CIO Suzette Kent: Don’t change IT modernization plan; ‘turbo boost’ it
When it comes to digital transformation, the goal of businesses is to drive profit, or more broadly, get more money. Finding government’s goal is a tad more tricky. Here’s a good, brief explanation: ‘The end goal of all this, Kent reminded the crowd, is to improve agencies’ ability to achieve their various missions, deliver “excellent”…
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Link: DevOps, Software-Defined Infrastructure, and the CMDB’s Perception Problem
“Unfortunately, the ITSM community often seems to suffer from a collective lack of awareness and understanding of the history and culture of DevOps. There is little dialog between the communities (worryingly to me, I still typically find myself being the only ITSM person at almost every one of these events).” Original source: DevOps, Software-Defined Infrastructure,…
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Link: Don’t make the mistake of thinking the CIO is irrelevant – TechRepublic
“The world isn’t about to end, however. Yes, Forrester reveals in its “Understanding Shifting Technology Acquisition Patterns” research note that lines of business are taking on a greater role in technology purchasing, removing IT from the purchasing process in 6.3% of new technology purchases in 2013, rising to 7.2% in 2015, while IT-only purchases will…
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Link: Gartner Survey Reveals Western European Employees View IT as a Technical Resource, Not a Digital Advisor
While employees are feeling more and more computer literate, they’re valuing the IT department less. Once again, IT has to reestablish itself as a source of innovation instead of cost-cutting, light-bulb illuminators. “Keep moving and get out of the way,” and all that. n=” online survey gathered data from 1,000 employees in Western Europe from…
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