ServiceNow’s newest AI agents bring intelligent automation to telecommunications firms - SiliconANGLE - ServiceNow’s AI agents analyze network data to diagnose and resolve issues, predict disruptions, and provide real-time explanations for unusual usage patterns, improving customer service and reducing complaints. // ”For instance, some of the agents are designed to service, test and repair networks by analyzing network data to diagnose any problems that occur. This analysis takes place in seconds, and they’ll immediately be able to work out the best way to fix things and coordinate the repair operation by scheduling tasks for the engineers responsible. // In addition, there are AI agents specifically designed to analyze network incidents. They respond to network alerts as soon as they happen and quickly dig down to understand the root cause. Once they’ve identified the problem, they’ll generate a resolution playbook that predicts any possible network disruptions that might occur before they impact customers. // The company also talked about its billing resolution agents, which can autonomously identify any unusual usage patterns and provide real-time explanations of the associated charges, as well as recommendations for customers to switch to a more cost-effective plan. ServiceNow says this can help telcos to improve transparency and reduce unexpected charges for customers, and will help to reduce the volume of billing complaints and call center volume.”