Accountability Sinks - ’“accountability sink”: a situation in which a human system delegates decision-making to a rule book rather than an identifiable individual. If something goes wrong, no one is held to account.’

That’s a good phrase to point out something people seem blind to. Humans set policies, humans can decide to un-set policies.

It’s a version of “it’s just business,” which people who have/use that sentiment forget is a catch-phrase for mafia movies when they kill people.