“Designing for Success: UX Principles for Internal Developer Platforms,” Kirsten Schwarzer, KubeCon EU, March, 2024. - - Good tour of applying design-think to platforms. That is, what do designers do on platform engineering teams. Some items: (1) Do at least one hour long user interview a week. This gives you an idea of what your users (developers) are doing, struggle with, how your improvements are helping or not, and give you data to decide what to do next. The last is especially useful for fending off The Boss and others who have suggestions that are not helpful: show them the data about what is, at least that you do things driven by analysis, not hunch. (2) Progressive disclosure - only show what people need for a given talk, not everything the tool can do. Can help with cognitive (over)load. (3) Errors are a good source for finding what’s wrong.