How Ecosystems Are Changing Insurance CX - An example of using digital stuff to improve insurance, here car insurance claims. Also, not the point of needing to integrate with all sorts of third parties and systems: “Vehicle claims are often complicated, involve several parties, and take a long time to resolve. Each participant in the claims process, including carriers, loss assessors, vehicle repairers, diagnostics technicians, and so on, has distinct needs and requirements. An emerging technology ecosystem, consisting of various linked and interdependent technologies, is developing to meet those needs. For example, emerging technologies such as artificial intelligence and, more specifically, computer vision technologies (CVT) can meet the needs of carriers (assessing the circumstances of the accident and the extent of the damage) and vehicle repairers (diagnostics to repair the damaged car). There was plenty of evidence of such solutions during the conference, which might make the dream of zero-touch automobile promises a reality."
Thinking Strategically About Software Bills of Materials (SBOMs) - As with most things, the whole SBOM push is probably a lot simpler to solve than it seems. Also, a delightful “old man yells at secure software supply chain hype” vibe as only Jon could do well.
Cutting Costs by Cutting Waste - Instead of removing travel, R&D, etc. (which were thought to be required for your goals at once), focus on removing waste: Excessive risk management, analysis paralysis, unproductive meetings, imbalance of doing/watching, manual bureaucracy/toil.
How Agile Value Management Creates Value Faster - Some metrics for measuring progress.
Gartner Survey Reveals 71% of CMOs Believe They Lack Sufficient Budget to Fully Execute Their Strategy in 2023 - My take: 100% of executives agree they would like more budget.
On-Premises Cloud Is a Failure. Google Has the Fix - Or you could run Cloud Foundry and call it a day.
First Attempt at Gathering DORA Metrics - Not easy.
It’s the agile mindset that matters for local government - getting local government to do agile is difficult - “Local government culture is heavily business case driven, where funding is unlocked by making promises around outcomes in one, two or more years’ time. There’s also decades of learned behaviour to overcome, where people are just used to things being ‘finished’ and having projects plans with lots of lovely milestones in them.” And: “I like to boil down the agile mindset to three core, very simple ideas. That work is better when: (1) We break big problems down into smaller, more manageable one (2) We get working things into the hands of real users as quickly as possible, and act on their feedback (3) We work collaboratively in multi-disciplinary teams”
Day 868 and Chunks - Knowing what your or your organization’s goals are in enough difficult to come up with a to do list is difficult.