Posts in "links"

Moral Deskilling: why you spend more time on admin than your actual job - I think what this is saying is: when you build a system of work where the people doing the actual work (“workers”) do not have quality control over their work, you mistrust them. Therefore you need more managers to oversee them. The workers then stop caring about doing “good work,” because it is l, by design, no longer their responsibility. Also, it adds a lot of extra paperwork to audit them:

The AI Replaces Services Myth - If your software saves your customers money, then you’re not getting all of the former TAM, you’re often getting much less. // Also, people want simple pricing that matches how the software helps them, or at least as simple to understand as pizza pricing.