The Product Model in Traditional IT - Silicon Valley Product Group : Silicon Valley Product Group - ”Outcomes vs Predictability” is good framing for switching from traditional IT to “digital transformation."
Does Social Media Cause Anything? - It’s difficult to collect data about social media’s effects (good or bad). // “the ever-present spiderweb of the social graph, the network of accounts, RTs and likes that lets me understand not only what someone thinks but what everyone else thinks about them thinking that.”
Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service - “Many customers fear that GenAI will simply become another obstacle between them and an agent. The onus is on service and support leaders to show customers that AI can streamline the service experience.” // I mean, that’s the point right: otherwise “productivity” wouldn’t improve. The hope is that the AI things are better at solving problems. The problem is that you usually need a human to actually change things, make things happen, and deal with exceptions. Otherwise, you get stuck on an accountability sink.
DevRel’s Death as Zero Interest Rate Phenomenon - A list of how to show marketing value.
Jevons paradox - When you automate something very valuable (or just “costly”), people demand more, and more complex product. This pulls in more need for labor that can do the more complex work. Hopefully.
AI transforming banking, reports UBS executive - ”The Swiss bank has integrated AI into its services, launching a pilot last year for instant credit tailored to small and mid-size companies requiring liquidity. This service enables bypassing credit officers to expedite the process for this standardised product.”
The World Is Eating Software - The software bubble. Also commentary on power steering.
Accountability Sinks - ’“accountability sink”: a situation in which a human system delegates decision-making to a rule book rather than an identifiable individual. If something goes wrong, no one is held to account.’
That’s a good phrase to point out something people seem blind to. Humans set policies, humans can decide to un-set policies.
It’s a version of “it’s just business,” which people who have/use that sentiment forget is a catch-phrase for mafia movies when they kill people.
Japan’s digital minister claims victory against floppy disks - ”Japan’s digital minister, Taro Kono, confirmed that the Japanese government has finally rid itself of floppy disks.”
The Blue-State Wealth Exodus Continues - State income tax flight: “The IRS last week published its annual data on the migration of taxpayers and adjusted gross income (AGI) between states. California ranked, again, as the biggest income loser ($23.8 billion) in 2022, followed by New York ($14.2 billion), Illinois ($9.8 billion), New Jersey ($5.3 billion) and Massachusetts ($3.9 billion). The top gainers were Florida ($36 billion), Texas ($10.1 billion), South Carolina ($4.8 billion), Tennessee ($4.7 billion) and North Carolina ($4.6 billion).” // It’d be buck-wild if far right cultures in southern states changes because progressive people migrated due to taxes.