AI is reshaping call center work in the Philippines - Rest of World - ‘“AI is not to replace people but to help people become more productive,” she said. “If you needed 10 team members before, maybe now you only need five."’ // Hmm, those two statements don’t seem to go together.
China tech tariffs: Which countries will be affected - Round up of how current tariffs are going, and what they are.
Rewiring the way McKinsey works with Lilli, our generative AI platform - “30% time savings in searching and synthesizing knowledge.” // Worth reflecting on how much of this is pulling together all the stuff for monthly status updates to management, a huge time suck for office workers. Much of it is probably bullshit work, but why not let the bullshit artist do it?
Magic Quadrant for Distributed Hybrid Infrastructure - I’d call this something more like “multi-cloud platform.” A sub-set is cloud native, Kubernetes, really. A further subset is private cloud. As always with critiquing Gartner work, unless you have full access to related PDFs and have read them, be careful with assumptions and scorn.
Platform Engineering Is The New DevOps - “Once hailed as the savior of organizational dysfunction, DevOps is causing friction in teams finding that operations is work they never really wanted to do. To get back to a happier balance, DevOps teams are finding that platform engineering helps them to split out operations from application development so that each function can return to focusing on what they do best."
New York Times & AWS dispel three mainframe migration myths - What’s most shocking is that the New York Times had a mainframe. But, I guess it’s old enough that of course they do.
The Future Of B2B Buying Will Come Slowly … And Then All At Once - “Six months later, a little more than 18 months after ChatGPT launched, we polled B2B buyers for the first time about whether they are using generative AI. The genAI adoption numbers were shocking. The overwhelming majority, 89% of buyers in Forrester’s Buyers’ Journey Survey, 2024, reported that they were using genAI in at least one area of their purchasing process."
Token stream 2024-11-22 - jdilla.xyz - “If you try and tell people 5 interesting things about your product / company / cause, they’ll remember zero. If instead, you tell them just one, they’ll usually ask questions that lead them to the other things, and then they’ll remember all of them because it mattered to them at the moment they asked. Modern social media rewards information abundance, so if you find yourself with a product / company / cause that has lots of benefits, tell each of those story one at time. People are more likely to remember it and it gives you more to post."
Managing managers is its own skill - “I remember when a new executive was brought in to Freddie Mac at a high level in the IT department. My colleague Mary pointed out to me that he did not bring anyone with him from his former position. She saw that as a bad sign, suggesting that he had not earned much respect from his managers at his former employer. She was proven right, and he soon was bounced out of his position at Freddie Mac."
THE RIGHT PEOPLE - Driving subscribers: “Write a post that will resonate with the person you’re emailing. Yes, even if it’s just that one person. Email the person the link. Maybe they subscribe, or at least reply and you two catch up, and who knows where that leads?"