Link: Why Digital Workplace Apps Are Not Producing Great Customer Experiences

16 percent of respondents rate their digital experience offering in the top 25 percent.
26 percent rated digital banking experiences as in the bottom half of digital experiences.
49 percent rated digital government experiences in the bottom half.
Original source: Why Digital Workplace Apps Are Not Producing Great Customer Experiences

Link: Add It Up: FaaS ≠ Serverless

Despite attempts to educate the market, we still believe the word “serverless” connotes many different things, especially for the 79 percent of organizations that plan to adopt serverless architecture but have not planned to use FaaS in the next 18 months.

Oh boy.
Original source: Add It Up: FaaS ≠ Serverless

Link: Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over – Enterprise Irregulars

People want to change the nature of outsourcing:

As this year’s State of Operations and Outsourcing study of 381 enterprise operations leaders across the Global 2000 reveals, only 30% of these relationships will continue to operate in the old model, while a similar number will stick with their service provider if they can have a shift towards business outcome pricing and a degree of automation applied. 27% have already given up on shifting the model with their current provider and have declared their attention to switch, while 17% want to end the misery and focus on bringing the work back inhouse, and look to simply automate it.
Original source: Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over – Enterprise Irregulars

Link: “Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them. This is in contrast to 41 per cent over all the six industries surveyed, which comprised financ

Just over half of government IT work relies on outsourcing, 10% higher than private sector average: “Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them…. This is in contrast to 41 per cent over all the six industries surveyed, which comprised financial services, government, manufacturing, retail, healthcare and education.”

The y/y for the last five years would be interesting to see.
Original source: “Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them. This is in contrast to 41 per cent over all the six industries surveyed, which comprised financ

Link: Data center staff are aging faster than the equipment

“New skills, such as overseeing and managing SLAs for off-premises workloads, are needed, but people don’t have them. Just 35 percent of survey respondents reported that they did not have any of the hiring or staffing issues identified by Uptime.”
Original source: Data center staff are aging faster than the equipment

Link: New Common Sense Media survey finds more positives than negatives in teen use of social media

‘“Overall, Common Sense said teens are more likely to view social media as a good thing in their emotional lives. For example, 16 percent said using social media makes them feel less depressed and 25 percent said they feel less lonely, compared to 3 percent who said social media use made them feel more depressed or lonely. The report states that even though teen social media use has skyrocketed in six years, “teens are no more likely to report having a negative reaction to social media on any of these (emotional well-being) measures today than they were in 2012.”’
Original source: New Common Sense Media survey finds more positives than negatives in teen use of social media

Link: Transform Your Corporate Culture With These 5 Proven Steps

“A 2017 Gallup report found only 33 percent of US employees said they were engaged at work. This surprisingly low rate has serious consequences: their actively disengaged colleagues are estimated to have cost the US between $483 and $605 billion annually in lost productivity.”
Original source: Transform Your Corporate Culture With These 5 Proven Steps

Link: Three imperatives for federal agencies to capitalize on digital transformation

Just getting some basic design-think in there would probably solve most problems: ‘Nine in 10 respondents believe their agency “needs to spend more time on improving the usability of technology, as opposed to the development of the technology itself.”’
Original source: Three imperatives for federal agencies to capitalize on digital transformation

Link: Google sets Kubernetes free with $9m in its pocket for expenses

“CNCF has reason to be magnanimous beyond the Chocolate Factory prize money – cloud-oriented enterprise software is all the rage. According to CNCF stats published on Wednesday, production usage of CNCF projects has increased more than 200 per cent on average since December 2017 and evaluation – companies testing said code – has risen 372 per cent…. Among CNCF survey respondents – 2,400 IT-types mostly from the US and Europe – 40 per cent of those from enterprise companies (5,000+ employees) report running Kubernetes in production. Over the whole set of people answering the survey, 58 per cent said they are using Kubernetes in production, with 42 per cent considering it for future deployment.”
Original source: Google sets Kubernetes free with $9m in its pocket for expenses

Link: Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization

Some points:

Link: Here are five hidden trends in corporate America’s travel and expenses as online services take over

Spending in the $1.4 trillion business travel market, of the non-travel type:

“Starbucks is clearly not just for coffee, according to corporate expense receipts. On average, employees spent $13.21 per visit to Starbucks in 2017, up nearly 40 percent since 2013. That means people are buying more than just coffee, which costs about $4, depending on your order. Certify CEO Bob Neveu credits spending on Starbucks’ increasing variety of food options, in addition to rising prices, for the increase.”
Original source: Here are five hidden trends in corporate America’s travel and expenses as online services take over

Link: Employee Surveys Are Still One of the Best Ways to Measure Engagement

If people don’t fill out the HR survey, there’s a higher chance they’re about to punch-out: “People who don’t fill out either of our two annual surveys are 2.6 times more likely to leave in the next six months.”
Original source: Employee Surveys Are Still One of the Best Ways to Measure Engagement

Link: Containers and serverless functions – a modern architecture needs both and more

“While it’s unclear whether cost savings are the primary motivation for PaaS adoption, 62 percent of IT leaders (presumably a subset that omits developers and operations people) cite saving at least $100,000 by using PaaS instead of traditional development techniques.”

Also, summary of latest CFF survey and few other vendor sponsored surveys on PaaS, containers, and serverless.
Original source: Containers and serverless functions – a modern architecture needs both and more

Link: Gartner Says Employees in Germany Report Lower Discretionary Effort than Global Average

“German employees’ discretionary effort fell below the global industry average, according to the latest worldwide research by Gartner. High employee discretionary effort, which is the willingness to go above and beyond in one’s job, was reported by 12.6 percent of employees in Germany in 1Q18, a nearly four percentage point drop from the previous quarter and below the global average of 15.2 percent.”

Sort of a weird survey, over 22,000 people globally.

Hot take: I’m sure employees would be very willing to go “above and beyond” if employers compensation also went “above and beyond.”
Original source: Gartner Says Employees in Germany Report Lower Discretionary Effort than Global Average

Link: CIOs planning to snub Oracle for other cloudy vendors – analyst

“Murphy has told clients that a survey of 154 CIOs revealed negative spending intentions towards Oracle, with CNBC reporting that his note said just 2 per cent of respondents said Oracle was their most integral vendor for cloud computing. In contrast, 27 per cent chose Microsoft and 12 per cent opted for Oracle CTO Larry Ellison’s cloudy nemesis Amazon. The analyst’s note added that CIOs have told the analysts they are migrating off Big Red and onto Microsoft SQL Server, Amazon databases and PostgreSQL.”
Original source: CIOs planning to snub Oracle for other cloudy vendors – analyst

Link: Enterprises taking path of greatest resistance to cloud, survey shows

Still a lot of stuff on-premises, and people want to move it to public cloud:

‘More than 80 percent of respondents have more than 100 applications under their purview, and a solid majority have a good deal still managed on-premises. The survey finds 74 percent stating at least half of these applications are on-premises. Another 71 percent of respondents see many of their on-premises applications as mission-critical to their business.’

How they’re moving apps:

‘Yet, the report’s authors state, “enterprises are choosing the path of most resistance, unintentionally creating a self-induced cloud skills gap.” That consists of cloud migration strategies that require the highest degree of IT skills — 49 percent cited refactoring or rewriting applications as their primary modernization strategy.

‘One in five, 20 percent, say they are rewriting core applications from scratch using cloud-native PaaS services. Another 28 percent are refactoring applications for the cloud using cloud-natuive and traditional applications. Another 20 percent are outright replacing applications with SaaS-based applications. About 12 percent are taking a “lift-and-shift” approach to simply move entire applications to hosted services.’

Survey of 450 “executive,” by 451 Research.
Original source: Enterprises taking path of greatest resistance to cloud, survey shows

Link: Enterprises taking path of greatest resistance to cloud, survey shows

Still a lot of stuff on-premises, and people want to move it to public cloud:

‘More than 80 percent of respondents have more than 100 applications under their purview, and a solid majority have a good deal still managed on-premises. The survey finds 74 percent stating at least half of these applications are on-premises. Another 71 percent of respondents see many of their on-premises applications as mission-critical to their business.’

How they’re moving apps:

‘Yet, the report’s authors state, “enterprises are choosing the path of most resistance, unintentionally creating a self-induced cloud skills gap.” That consists of cloud migration strategies that require the highest degree of IT skills — 49 percent cited refactoring or rewriting applications as their primary modernization strategy.

‘One in five, 20 percent, say they are rewriting core applications from scratch using cloud-native PaaS services. Another 28 percent are refactoring applications for the cloud using cloud-natuive and traditional applications. Another 20 percent are outright replacing applications with SaaS-based applications. About 12 percent are taking a “lift-and-shift” approach to simply move entire applications to hosted services.’

Survey of 450 “executive,” by 451 Research.
Original source: Enterprises taking path of greatest resistance to cloud, survey shows

Link: Enterprises taking path of greatest resistance to cloud, survey shows

Still a lot of stuff on-premises, and people want to move it to public cloud:

‘More than 80 percent of respondents have more than 100 applications under their purview, and a solid majority have a good deal still managed on-premises. The survey finds 74 percent stating at least half of these applications are on-premises. Another 71 percent of respondents see many of their on-premises applications as mission-critical to their business.’

How they’re moving apps:

‘Yet, the report’s authors state, “enterprises are choosing the path of most resistance, unintentionally creating a self-induced cloud skills gap.” That consists of cloud migration strategies that require the highest degree of IT skills — 49 percent cited refactoring or rewriting applications as their primary modernization strategy.

‘One in five, 20 percent, say they are rewriting core applications from scratch using cloud-native PaaS services. Another 28 percent are refactoring applications for the cloud using cloud-natuive and traditional applications. Another 20 percent are outright replacing applications with SaaS-based applications. About 12 percent are taking a “lift-and-shift” approach to simply move entire applications to hosted services.’

Survey of 450 “executive,” by 451 Research.
Original source: Enterprises taking path of greatest resistance to cloud, survey shows