Take-up was as we had expected – at peak times better than we’d expected – and it’s clear that not all our customers are ready for a totally till-free store. Some customers preferred to pay with cash and card, which sometimes meant they were queuing to use the helpdesk, particularly at peak times of day. This is why we’ve added a manned till and two self-checkouts back into the store so those looking to pay by cash and card can do so quickly and conveniently. We want to be the most inclusive retailer where people love to work and shop, so it’s really important to us that our customers can pay how they want to…. We’ll take the learnings from this experiment to develop our technology even further to help make shopping easier and more convenient for all our customers.
You can’t not make things dirty when you cook, but if you don’t clean things quickly, muck dries up, is harder to remove, and all the dirty stuff gets in the way of cooking the next dish.
You’re basically breaking things down into smaller increments. I’m constantly getting in front of the customer. At the end of the day, you’re delivering really what the customer wants from you.
So you may be able to start giving value to your customer much quicker. Even though they’re not getting 100% of what they want, they get an MVP [minimum viable product] that they can start to utilize, they can start to realize value and give you feedback on that. That may influence the rest of what you’re building as well.
“I feel like it is just making our products so much better and so much more usable and user friendly. Having that integration with design rather than some sort of a hand-off, just means we get something into user’s hands quicker.”
Original source: Curing Handoff-itis
When you can put our releases weekly, how do you channel the feedback to government policy and laws? We’re used to policy being static, and slow. But with a small batch approach, you could experiment and change policy, just like you can the software.
It’ll likely be a long, long time before that happens, but it’d be a lot cooler if it did.
Original source: Making public policy in the digital age – digital HKS
“One of the problems that we’ve got — it’s not the problem but it’s a problem — you develop a piece of technology, we don’t have the resourcing flexibility to buy it.”
That means the Army is forced to buy a technology available today it thinks it will need in 2025, when what it truly needs hasn’t been developed yet.
“[Say] you came up with something new that I really need on the battlefield based on a threat, I have no ability to integrate that into my platform. So whether it’s buy, try, decide or adapt and buy, this allows us to test technology, put it in a demonstrative, experimental environment .… Maybe I want to give it to this unit that’s going to this particular place and get feedback, and then I iterate the whole Army.”
Try to go beyond hand waving and opinions and find out what really is happening. A good way to start is to ask people to picture what their scenario would look like if everything was perfect. This puts them into a positive frame and helps focus on great outcomes. Once you’re sure you’re working on an improvement opportunity that’s worth your time, try small time-bound experiments that you actually follow through on. Use what you learn to come up with the next step. I’ve found that the combination of being bold with the vision but taking small steps to get there is a good combination.
At first, you’re like, “oh, another piece where someone makes fun of us nerds and misunderstands our damagingly sarcastic way of saying everything that belies the privilege we all live under.” Then you’re like, “oh, this is actually a good piece.” E.g.:
Human rights work attempts to prevent the abusive deployment of power against those who have little of it. While technology might disrupt some power structures, it might also reinforce them, and it is rarely designed to empower the most vulnerable populations. Human rights defenders are innovative, and they have used software to do work it wasn’t designed to do, such as live-streaming police violence against civilian populations to press for government accountability. But perpetrators of mass violence are innovative too. Software alone is unlikely to provide clear human rights victories.
Assuming that adopting the tool is feasible, do the benefits this tool provides outweigh the cost of disrupting your existing workflow?
People rarely consider that, in all walks of life.
[T]he art of strategy based upon situational awareness remains one of those topics which are barely covered in business literature. The overwhelming majority depends upon alchemist tools such a story telling, meme copying and magic frameworks like SWOTs. It is slowly changing though and every day I come across encouraging signs.
Other than the “why don’t you tell me how you really think” tone there at the end (hey, I clearly have nothing wrong with that kind of dismissive style), that fits my experience working on strategy.
Your strategy team is forced to freeze time at the launch of the process, looking at their industry as an unchanging process (value chain diagrams, anyone?). As most strategy work takes 3-6 months at best (if not a year to year and half to fit into the corporate budget cycle and then get through The New Years hang over: no one really starts working again until February, then the business units have to plan, allocate budget, and execute), you’re behind: you’re looking at an understanding of the world that’s around a year out of date.
Worse than this, strategy teams are rarely given the tools (time, money, authority, and staff) to actually test out any theories, let alone learn from adapt the results of those tests. There’s no room for OODA/PDCA/lean startup, small batch thinking20.
Centralized strategy in a large company is weird in how unhelpful it can be for industries that are constantly changing or threatened by competitors. Like so many other corporate functions, the fix looks to be shortening the cycle time and getting as close to the actual work and customers as possible.
That’s a long way from the drab cubes of strategy drones and the luxurious double cubes with round tables of their bosses.
Source: What makes a map?
Brief slides about the need to be more agile with custom written software, overview of a small batches approach, and how Pivotal Cloud Foundry helps.