Link: Government services must go digital, lawmakers urge in new bill

“The bill text points to an Internal Revenue Service report in which the agency shares that, for the fiscal 2014, live assistance cost between $42 and $53 per inbound correspondence. Digital transactions in the same time period, in contrast, cost the IRS just $0.22.”
Original source: Government services must go digital, lawmakers urge in new bill

Link: Government services must go digital, lawmakers urge in new bill

“The bill text points to an Internal Revenue Service report in which the agency shares that, for the fiscal 2014, live assistance cost between $42 and $53 per inbound correspondence. Digital transactions in the same time period, in contrast, cost the IRS just $0.22.”
Original source: Government services must go digital, lawmakers urge in new bill

Link: Dell EMC Merger Required Its Own Digital Transformation Program

“It was not like we went from three days to two days to one day. We went from three days to 18 minutes immediately. It was like flipping a light switch.”
Original source: Dell EMC Merger Required Its Own Digital Transformation Program

Link: Innovation at the edge: the top air defence trends by domain

“Software company Pivotal, backed by Dell EMC, VMWare, GE, Microsoft and Ford, has developed a tanker refuelling solution for the USAF with the US Defense Innovation Unit Experimental (DIUx); Running on the firm’s Pivotal Cloud Foundry platform, the software solution was built for under $2m in 90 days and is now being used in operational areas including Qatar. It currently saves the US Air Force $1 million per day in fuel costs, with the software being managed by just one person. It also aligns with USAF’s Air Operations Centre (AOC) capabilities via a continuous delivery software development pipeline to a hybrid cloud-based platform alongside the legacy AOC 10.1 system.”
Original source: Innovation at the edge: the top air defence trends by domain

Link: Innovation at the edge: the top air defence trends by domain

“Software company Pivotal, backed by Dell EMC, VMWare, GE, Microsoft and Ford, has developed a tanker refuelling solution for the USAF with the US Defense Innovation Unit Experimental (DIUx); Running on the firm’s Pivotal Cloud Foundry platform, the software solution was built for under $2m in 90 days and is now being used in operational areas including Qatar. It currently saves the US Air Force $1 million per day in fuel costs, with the software being managed by just one person. It also aligns with USAF’s Air Operations Centre (AOC) capabilities via a continuous delivery software development pipeline to a hybrid cloud-based platform alongside the legacy AOC 10.1 system.”
Original source: Innovation at the edge: the top air defence trends by domain

Link: A New Study on Design Thinking is Great News for Designers

“Forrester has determined that teams that are applying IBM’s design thinking practice and are adequately staffed with design talent are getting to market twice as fast as without. These teams are also seeing up to a 75% reduction in design and development time.”
Original source: A New Study on Design Thinking is Great News for Designers

Link: CF Summit Boston — Day 2 Wrap-Up – Brian McClain – Medium

In their PCF setup, T-Mobile has only 10 operators supporting 18,000 containers doing 10,000 transactions/second. This is spread over 1,700 developers. So:

“T-Mobile reports a 170:1 developer to operator ratio.”
Original source: CF Summit Boston — Day 2 Wrap-Up – Brian McClain – Medium

Link: How Insurance Giant Allstate Is Using Cloud Tech to Build New Businesses

“When you’re an 86-year-old company things have done a certain way, there are rules in place because of what someone did 10 years ago,” says Opal Perry, vice president and divisional chief information officer of claims for Allstate. “Now, instead of a 200-person team, you have small six- and eight-person teams working on things. It unleashes creativity.”

In the past, many enterprise software projects required millions of dollars, and even sign-off by the CEO. “By the time you got permission, ideas died,” explains Perry. “Now a senior manager has $50,000 or $100,000 to do a minimum viable product.”
Original source: How Insurance Giant Allstate Is Using Cloud Tech to Build New Businesses

Link: Allstate Technology Chief Develops The Uber Of Roadside Assistance

Success: “The Good Hands Rescue Network digital platform was launched in August 2016. Since then, we have seen a revenue lift in the tens of millions that is likely to grow to the hundreds of millions.”

Business value/metrics: “After a year, we are averaging around 25,000 rescues a month… With the end-to-end digital process of the request, response and time to arrive, we are seeing an average actual time of arrival (ATA) at 27 minutes, which has reduced the wait time by almost half. This is consistent with our primary objective of reducing the amount of time a motorist is stranded.”
Original source: Allstate Technology Chief Develops The Uber Of Roadside Assistance

Link: Allstate Technology Chief Develops The Uber Of Roadside Assistance

Success: “The Good Hands Rescue Network digital platform was launched in August 2016. Since then, we have seen a revenue lift in the tens of millions that is likely to grow to the hundreds of millions.”

Business value/metrics: “After a year, we are averaging around 25,000 rescues a month… With the end-to-end digital process of the request, response and time to arrive, we are seeing an average actual time of arrival (ATA) at 27 minutes, which has reduced the wait time by almost half. This is consistent with our primary objective of reducing the amount of time a motorist is stranded.”
Original source: Allstate Technology Chief Develops The Uber Of Roadside Assistance

Link: Shaking up Scotiabank: Three exclusive insights into CEO Brian Porter’s revolution – The Globe and Mail

“We’re in the technology business. Our product happens to be banking, but largely that’s delivered through technology.”
Brain Porter, CEO, Scotiabank
Original source: Shaking up Scotiabank: Three exclusive insights into CEO Brian Porter’s revolution – The Globe and Mail

Link: Insurance industry making the leap to blockchain

Using the decentralized, assertion verification system in blockchain stuff to keep track of insurance policies across geographic and company boundries:

“The distributed ledger is a permanent, secure tool that makes it easier to create cost-efficient business networks without requiring a centralized point of control. With distributed ledgers, virtually anything of value can be tracked and traded,” the foundation said in a 2015 statement. “Distributed ledger systems today are being built in a variety of industries, but to realize the promise of this emerging technology, an open source and collaborative development strategy that supports multiple players in multiple industries is required. This development can enable the adoption of blockchain technology at a pace and depth not achievable by any one company or industry.”
Original source: Insurance industry making the leap to blockchain

Link: Liberty Mutual embraces AI, blockchain

“The Boston insurer is also testing blockchain software to develop a platform intended to create an audit trail and move money across the business faster, Scerbo says. Blockchain could eventually present carriers with the opportunity to pair the ledger technology with IoT to avoid fraud using connected-car sensors and smart home devices increasingly being adopted by consumers. Collected information would be sent to the blockchain, where it would be distributed to a slew of computers with no need for a middle man.”
Original source: Liberty Mutual embraces AI, blockchain

Link: Inside Synchrony Financial’s Innovation Lab

“One thing that was great to see was that cross-functional barriers went away” once the new lab was set in motion, Arghirescu said. “Innovation became an entity.” People in the lab were given the authority to make decisions. A commitment was made to agile development.
Original source: Inside Synchrony Financial’s Innovation Lab

Link: Inside Synchrony Financial’s Innovation Lab

“One thing that was great to see was that cross-functional barriers went away” once the new lab was set in motion, Arghirescu said. “Innovation became an entity.” People in the lab were given the authority to make decisions. A commitment was made to agile development.
Original source: Inside Synchrony Financial’s Innovation Lab

Link: Merrill Corporation alongside Leading Technology Companies, Launch New Category for M&A Professionals

“Merrill uses MongoDB technology to build horizontal applications on top of four key pillars: a secure repository, document collaboration, data and machine learning as well as analytics. Pivotal Cloud Foundry is used across all engineering stages – development, testing and production – with a focus on maximizing the microservices infrastructure that arranges the application into a suite of independently deployable, modular services. For security, identity and storage components Merrill DatasiteOne uses Microsoft Azure Key Vault, Azure Active Directory and Azure Storage.”
Original source: Merrill Corporation alongside Leading Technology Companies, Launch New Category for M&A Professionals

Link: Start a nuclear war? There’s an app for that – US military teams up with Silicon Valley to revolutionise the battlefield

‘And they ended up saving $1million in fuel per week – but more importantly speeding up decision making when time is of essence. “We paired with them and we taught them this new way of building software and we built the software application side-by-side with them,” Mr Salisbury said.’
Original source: Start a nuclear war? There’s an app for that – US military teams up with Silicon Valley to revolutionise the battlefield

Link: Pivotal: innovative partnership saves big on US Air Force fuel costs

“The tanker refuelling system software for the air force – which runs on Pivotal Cloud Foundry – was built for under $2 million in 90 days and is now being used in operational areas including Qatar. It is currently saving the US Air Force $1 million per day in fuel costs, with the software being managed by just one person.”
Original source: Pivotal: innovative partnership saves big on US Air Force fuel costs