“The goal is to continue building the engineering team to focus on building technology that allows restaurants to operate at a higher efficiency,” he said.
Most of the technology focuses on back-of-house operations, though Newlin declined to share details about that technology. On the front end, customers place orders using kiosks or its mobile app. A large screen then displays the customer’s name next to a countdown, which indicates exactly when an order will be ready.
“The general idea is figuring out how to run a restaurant based on statistics,” he said. “In the long term, we’re going to be running every piece of technology that touches on the customer and employee experience. We’re building a technology platform that will be the entire Birdcall ecosystem.”
A brief description of Pivotal Labs work to improve customer’s agile capabilities.
Original source: How Pivotal hopes to make cloud mavens of us all
Overview of how Pivotal Labs does design.
Nina Mehta: “You have a buddy to basically share the mind space with and get immediate feedback. All of the benefits of pair programming are very similar from pair designing.”
Original source: Ways We Work: Pivotal Labs