🗂 Link: Developers schetsen gitzwart beeld van Booking.com

De Volkskrant spoke with fifteen (former) employees of the company in recent months. In the piece ‘ Bookings burn-out machine’ from the Saturday supplement, which can also be found online – the developers complain about programming language Perl, which forms the basis of the online platform and which they believe is being held too rigidly. According to an anonymous source, criticism of Perl may even be dismissed.

The developers understand that a company that originated at the end of the 1990s carries a certain legacy , but according to the ex-employees there is a ‘barely untangled tangle of millions of lines of code’, the newspaper summarizes

Source: Developers schetsen gitzwart beeld van Booking.com

Link: Big three Dutch banks trail rankings, cost and service and issue

While 94% of the 14,000 people in the survey said they used internet banking and 66% used mobile banking apps, ING customers were unhappy about the decision to phase out the use of ‘tan’ codes for approving payments and require mobile approvals instead.

Read more at DutchNews.nl:

Source: Thousands of rejected migrants unable to return to their home countries
Big three Dutch banks trail rankings, cost and service and issue

Link: Police wasted €400,000 on ‘redundant’ emergency app: report

Due to delays and setbacks, the deadline to launch the app in the spring of 2017 was never reached. Construction of the app only started in February 2018. In that period the current Minister of Justice and Security, Ferdinand Grapperhaus, suddenly announced that – contrary to all previous decisions – he is giving priority to the introduction of AML. Making the main function of the 112 app completely obsolete.

Source: Police wasted €400,000 on ‘redundant’ emergency app: report

Link: Dutch now pay more on housing, healthcare and energy than before the crisis: ING

In 2017 basic needs such as housing, healthcare, food and energy accounted for 41 percent of household spending, compared to 36 percent in 2008. Housing and maintenance in particular became a relatively larger cost item, increasing from 19.5 percent in 2008 to 23.7 percent in 2017. Healthcare accounted for 3.8 percent of household spending in 2017, compared to 3.1 percent in 2008. Households also spent a larger portion of their income on food and non-alcoholic beverage, increasing from 10.1 percent to 10.8 percent. According to ING, this is due to faster than average price increases.

Source: Dutch now pay more on housing, healthcare and energy than before the crisis: ING

Link: Language barrier won’t hold back chatbots in the Netherlands

“BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say…. For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%. Customers threw a whopping 1.4 million queries towards BB, and 15% of all boarding passes are now sent to customers over Messenger.”
Original source: Language barrier won’t hold back chatbots in the Netherlands