Getting customer feedback makes better businesses

“The use of near- and real-time analytics to collect CX data is a rising trend among growth companies, with 43% of product managers at growth companies using analytics to collect and analyze customer perception and sentiment data. This is compared with just 22% of product managers at nongrowth companies.”

Original source: Gartner Says Growth Companies Are More Actively Collecting Customer Experience Data Than Nongrowth Companies

Depression is a reality distortion field

While I’m manic I assume that people want to hear what I have to say. I assume that people are interested in what’s happening to me, and that what I can share might help them in their own lives. When I’m depressed, it’s the opposite. I assume that nobody wants to hear from me, that nobody could possibly care enough about what I have to say for it to matter. I get down about my readership and listenership numbers — I don’t think there’s any number high enough to make me feel validated in those times. There’s no amount of affirmation that can make me feel like I’m OK.

One of the key understandings is that rational proofs, responses, "argument" that "everything will be fine, is fine," don’t stick, simply aren’t believable. Imagine if someone told you that the world was flat, that time portals were always opening just around the block but you were refusing to see them. That feeling of dismissing the stupid impossibility of those claims is what it feels like, there’s no appeal to reason.

Original source: Bipolar: feelings vs. reality

Crisis drives transformation

The rise of digital-business models predates the pandemic, reflected in how quickly organizations were able to pivot to telemedicine, online learning and remote work, according to Kristin Moyer, research vice president and distinguished analyst at technology-research firm Gartner Inc.

But in its wake, nearly 70% of corporate boards cite the impact of Covid-19 for a ramp up in spending on IT and digital capabilities, according to a Gartner analysis this month.

Gartner forecasts global IT spending to reach just under $3.7 trillion next year, up 4.3% from 2020. Within total spending, investment in cloud-based IT infrastructure is expected to surge 27.6%, to $64.3 billion in 2021, Gartner says.

The goal for companies, Ms. Moyer adds, is to enhance customer engagement and generate revenue by driving “a higher proportion of business through digital channels.”

Unfortunately, for most it’s only a crisis that drives change. Hopefully once people in the organization demonstrate to themselves that the new way of working is possible and works, they’re more into sustaining the new way of working.

Original source: Enterprise Tech Efforts Move Beyond Survival Mode

All those Q4 deals

McKay relayed an anecdote about an executive who waited until midnight on vendor’s year-end sales cycles to secure discounts. While this approach to pressuring vendors worked in many cases, it also gave the company a "nasty" reputation. If a salesperson brands a company as "difficult to work with … it can backfire on you," said McKay. Midnight deadlines should only be used in emergency scenarios.

Nice way for everyone to spend New Year’s Eve…

Original source: How to negotiate software costs as IT budgets are slashed

Anti-intellectual times

AF: How much is toxicity on this issue a function of culture wars playing out online?

JB: I think we are living in anti-intellectual times, and that this is evident across the political spectrum. The quickness of social media allows for forms of vitriol that do not exactly support thoughtful debate. We need to cherish the longer forms.

Original source: Judith Butler on the culture wars, JK Rowling and living in “anti-intellectual times”

You have to teach people to collaborate

When I analyzed sustained collaborations in a wide range of industries, I found that they were marked by common mental attitudes: widespread respect for colleagues’ contributions, openness to experimenting with others’ ideas, and sensitivity to how one’s actions may affect both colleagues’ work and the mission’s outcome. Yet these attitudes are rare. Instead, most people display the opposite mentality, distrusting others and obsessing about their own status. The task for leaders is to encourage an outward focus in everyone, challenging the tendency we all have to fixate on ourselves—what we’d like to say and achieve—instead of what we can learn from others.

Traditional corporate culture is not good fit collaboration.

Original source: Cracking the Code of Sustained Collaboration

Overview of VMware’s kubernetes distros/packagings, and integration with vSphere

“The customers will be able to get completely integrated Kubernetes, the same value proposition. IT administrators can deploy this drop-in Kubernetes infrastructure right into their environment. Most enterprises have vSphere today. You can drop it right in and you can administer Kubernetes from the same platform, the tools and even the same skill sets that they already have. But the developer or the application owner can consume the infrastructure the way they’re used to doing it, the way they want to do it, through the Kubernetes interface, [which] is an API. With vSphere with Tanzu, customers can bring their own networking, they can bring their own storage. That’s a key difference from VMware Cloud Foundation with Tanzu. vSphere with Tanzu will really, really open up the floodgates for application modernization initiatives and the simple reason for that is it’s by far the leading hypervisor.”

Also, screenshots of lots of the marketectures and such.

Original source: VMware Bets On Enterprises Wanting Kubernetes And Virtualization Mashup

iPad growth over its ten years, analyzing the difference between the iPad and iPhone

As a result, iPads stay in use longer, get passed on to new users and serve for many years. Their average life span is likely well over 4 years and 9 year old iPads are not uncommon. It’s therefore very likely that the vast majority of all iPads sold are still in use.

So the true measure of success is not units sold but number of active (and satisfied) users. The iPad user base is probably around 400 million (about 27% of total active Apple devices.) The degree of activity is also telling and is reflected in the million apps built specifically for the platform.

And, taking over the traditional PC space is a big task:

It has not done that so far, much to the delight of naysayers. But this is not as big a failure as it might seem.

First note that the Mac user base itself is not nearly as big (110 million +/-10%). iPad could be 4x bigger in user base. The Windows base is larger at 1.2 to 1.4 billion but that resists frontal assault as it is deeply entrenched around enterprise workflows. It’s also bereft of profit.

Original source: [The iPad at 10](http://www.asymco.com/2020/09/16/the-ipad-at-10/)

20 years of mainframe Linux

By the spring of 1999. Frye recalls, "Enterprise Systems Group General Manager William Zeitler had enough information for a final chart of his presentation to then-CEO Lou Gerstner: ‘We also have Linux on s/390,’ Zeitler said." Gerstner was not impressed at first. In fact, "’That’s the stupidest idea I’ve ever heard,’ said Gerstner, who then paused for reflection and added ‘Or maybe not?’"

Original source: 20 years of Linux on Big Iron

The missing context from that new Woodward book

In their self-hagiographys, people involved in the Trump presidency suddenly become astonished by the incompetency of the adminstration.

And then, Woodward’s conclusion:

But now, I’ve come to the conclusion that the ‘dynamite behind the door’ was in plain sight. It was Trump himself. The oversized personality. The failure to organize. The lack of discipline. The lack of trust in others he had picked, in experts. The undermining or attempted undermining of so many American institutions. The failure to be a calming, healing voice. The unwillingness to acknowledge error. The failure to do his homework. To extend the olive branch. To listen carefully to others. To craft a plan.

Also, the review writer:

Most of this Administration’s greatest disasters have been policy-related—but policy of this sort was inevitable with a person like Trump. What his racism did not infect, his corruption most certainly did; we are left with nothing except Trump himself and the political party that was broken enough to nominate such a man.

Such a weird time in American civics.

Original source: Bob Woodward’s Bad Characters

New VMware kubernetes distro packages

The new kubernetes distro packages/products from @VmwareTanzu. There’s four bundles of the distro, associated management tools, and integrated developer stuff.

Also:

the vSphere-Tanzu combo does not need to run the complete stack. “They can bring their own networking, they can bring their own storage,” D’Paiva explained, adding that it should also accelerate modern workload transformations because it ties directly into the vSphere platform that many enterprises are already running today.

“With this drop-in infrastructure it takes about an hour for an existing IT administrator to simply get started with Kubernetes and go,” D’Paiva said.

Original source: Simplify Your Approach to Application Modernization with 4 Simple Editions for the Tanzu Portfolio

Multi-cloud as dragging workloads across clouds hampered by data gravity

Organisations should not make portability a primary driver for adopting Kubernetes, Meinardi explains, as the likelihood that an application, once deployed, will move to a new infrastructure provider is actually very low.

This is simply because databases and data lakes are expensive to move, weighing down applications. The truth is that most organisations don’t think moving this data is worth the hassle so end up sticking with the same provider.

Gartner analysts question Kubernetes portability credentials

Relearning to change, improve

This is the process of relearning, which comes with its own challenges: (1) you must be willing to adapt and be open to information that goes against your inherent beliefs (2) you may need to to learn how to learn again and (3) you must create an environment for relearning to happen in a meaningful, yet often challenging, space outside your existing comfort zone. The point of relearning is that you’re trying to get better information and learn to see, sense, and listen differently, to respond and act differently.

Original source: Book Review: Unlearn by Barry O’Reilly