🗂 Link: ‘Rijksoverheid al 4 jaar in de clinch met Oracle’

According to the confidential memo, Oracle’s routine tactic is to threaten based on incompliance and to maximize potential licensing issues. After that, software licenses and the looming costs of such licenses can be negotiated from such a beaten problem. The result can then be a relatively better than expected amount for the shocked customer, but is not a low amount.

Source: ‘Rijksoverheid al 4 jaar in de clinch met Oracle’

🗂 Link: A spot of after-hours business email does you good, apparently

Published in the Computers in Human Behaviour academic journal, the study enumerates no fewer than 72 actions that people apparently take while managing their work emails. We can count five – delete, mark as spam, forward, reply and read but ignore – and can only imagine that reaching the figure of 72 must include crying and rocking in the corner of the office while reading the full contents of one’s inbox.

Source: A spot of after-hours business email does you good, apparently

🗂 Link: DevOps-Led Business Transformation

The reality, though, is that many European organizations are only at the beginning of the journey to achieve elite delivery performance. From IDCs point of view, the ability to transform application estates and accelerate application delivery is one of the most critical business objectives for organizations in the next five years, with European organizations forecast to spend $80 billion on accelerated application delivery by 2022. 

Source: DevOps-Led Business Transformation

🗂 Link: Deutsche Bank to set up innovation division to drive digital transformation

The bank will create agile teams where “product owners in business and infrastructure divisions will lead teams of technologists, using agile principles, to continuously work on products and ensure progress meets their expectations”.

It will also increase the proportion of software engineers in the workforce and better support and motivate them, as well as “reduce the burdens that slow them down.”

Source: Deutsche Bank to set up innovation division to drive digital transformation

🗂 Link: USAA uses Google Cloud machine learning to estimate vehicle repair costs – SiliconANGLE

While Docker may be able to secure additional capital, it’s yet another company that finds itself in an ominous position after raising mounds of cash during the heady days earlier this decade. When Bearden joined in May, he became the fourth CEO and the third since 2017, replacing Steve Singh, a former senior executive at SAP. Docker’s founder Solomon Hykes left the company last year, and Mariana Tessel, the executive vice president of strategic development, departed in 2017 for Intuit.

Source: USAA uses Google Cloud machine learning to estimate vehicle repair costs – SiliconANGLE

🗂 Link: How Couples Share “Cognitive Labor” and Why it Matters – Behavioral Scientist

When I sorted through the hundreds of examples that emerged, I found four primary activities appeared over and over: anticipating a need, identifying options for filling it, deciding among the options, and monitoring the results. Chelsea, for example, noticed her toddler waking up progressively earlier each morning and envisioned her hours of sleep dwindling (anticipation). She reached out to her Facebook network for advice and learned that other parents rely on “okay-to-wake” clocks that turn green when it’s permissible for a child to get out of bed. She sorted through several product sites to familiarize herself with the range of features and price points available (identification) before eventually deciding to buy a higher-end model she could program from her phone (decision-making). Once the package arrived, Chelsea tracked its effects (monitoring): Was her son staying in bed until a reasonable hour? If he was waking up later, but not quite at her target time, should she keep searching for a solution or consider the problem solved?

Source: How Couples Share “Cognitive Labor” and Why it Matters – Behavioral Scientist

🗂 Link: What is Google up to with Anthos? More toys dropped for Kubernetes-style hybrid cloud

The answer is that Anthos is not really a technology, but more of a brand, a wrapper around Google’s cloud crown jewels, Kubernetes (K8s).

And:

In a nutshell, Anthos is the GKE (Google Kubernetes Engine) deployed on-premises in a certified configuration (via hardware suppliers such as Dell and HPE), with an agent installed that maintains an encrypted connection to Google Cloud Platform (GCP). That agent lets you manage your Anthos cluster and its workloads from the GCP console, deploying and scaling applications. Anthos relies on good connectivity to GCP – for example, using Google Cloud Interconnect.

Source: What is Google up to with Anthos? More toys dropped for Kubernetes-style hybrid cloud

🗂 Link: Kubernetes’ next step could be to try orchestrating everything else

Could every element of an enterprise data center’s infrastructure — not just those newfangled containers, but virtual machines, “big data” platforms, and machine learning frameworks — all eventually become orchestrated by Kubernetes, a product originally born out of Google’s need to make order out of chaos?

Source: Kubernetes’ next step could be to try orchestrating everything else

🗂 Link: Uitsmijter

In the south of Holland, where I grew up, uitsmijters would be served as the last “one for the road before we get thrown out” meal after a night of partying. Groups of friends would usually end up at someone’s house late at night (or early in the morning) after the bars closed to wrap up the night with a warm, comforting meal in their stomach before going to bed. Many a parent has woken up to the smell of ham and eggs in the middle of the night, only to find a kitchen full of youngsters eating breakfast. That was often the point where the “throwing out” happened

Source: Uitsmijter

🗂 Link: IT departments spend millions tackling performance issues in complex IT

The vast majority of CIOs expect to deploy new technology stacks in the next 12 months. Most CIOs said they are already using or are planning to deploy microservices (88%), containers (86%), serverless computing (85%), PaaS (89%), SaaS (94%), IaaS (91%) and private cloud (95%) in the next 12 months.

CIO responses captured in the 2019 research indicate that lost revenue (49%) and reputational damage (52%) are among the biggest concerns as businesses transform into software businesses and move to the cloud.

Source: IT departments spend millions tackling performance issues in complex IT

🗂 Link: Restaurant Birdcall, looking to add 10 locations in two years, raises $9M for tech

“The goal is to continue building the engineering team to focus on building technology that allows restaurants to operate at a higher efficiency,” he said.

Most of the technology focuses on back-of-house operations, though Newlin declined to share details about that technology. On the front end, customers place orders using kiosks or its mobile app. A large screen then displays the customer’s name next to a countdown, which indicates exactly when an order will be ready.

“The general idea is figuring out how to run a restaurant based on statistics,” he said. “In the long term, we’re going to be running every piece of technology that touches on the customer and employee experience. We’re building a technology platform that will be the entire Birdcall ecosystem.”

Source: Restaurant Birdcall, looking to add 10 locations in two years, raises $9M for tech – BusinessDen

🗂 Link: VMware CEO: IBM Paid Too Much for Red Hat

“We’re going to own the Kubernetes stack,” Gelsinger said at the Deutsche Bank Conference. “We’re not going to be relying on third-party code. It’s all going to be an integrated solution stack to execute on that Kubernetes.”

“Do we assess the competitive environment? Well, of course, we do,” Gelsinger said. “So, IBM spent $34 billion doing this. I spent $2.8 billion [on Pivotal], plus add Heptio. So, I spent less than $3 billion and I think I have better assets.”

Source: VMware CEO: IBM Paid Too Much for Red Hat

🗂 Link: The superpower to change one thing about Kubernetes

“It’s optimized for cloud native applications – those that follow the patterns that are in my book for example. That represents only a subset of the applications that our enterprise customers need to address. Our 2020 strategy is to broaden the definition of our platform. To be more than just Cloud Foundry, but to broaden it to a larger range of use cases. To broaden it to a larger market.”

Source: The superpower to change one thing about Kubernetes

🗂 Link: Waity K8-y no more Pivotal: We’ll unhook Application Service from VMware

“The urgency was more around understanding the long term vision than an immediate need,” said Andrews. “We’re still very early. Everybody is talking about K8s all the time, but if you look at who is actually using it in production, the list is much shorter. Our technology stack works incredibly well, we have customers with over 100,000 containers working on the current platform. If we forecast out 3 to 5 years in the future though, it seems clear that K8s is going to be a de facto component in the architecture.”

Source: Waity K8-y no more Pivotal: We’ll unhook Application Service from VMware

🗂 Link: Goldman Sachs brings on co-CIO, CTO

The strategy has four parts, according to the presentation. The investment bank wants to:

Offer a digital client experience

Increase automation

Build scalable infrastructure

Make room for innovation

To do so, Goldman Sachs is using 45% of its $4 billion engineering budget in 2019 on investment. The other 55% will be used to run the bank.

In the financial services sector, banks are making huge investments in technology. JPMorgan allocated $10.8 billion last year and has earmarked $11.4 billion for technology in 2019. Bank of America spent $10 billion on tech in 2018.

Source: Goldman Sachs brings on co-CIO, CTO

🗂 Link: Experimenting with the UK’s first till-free grocery store

Take-up was as we had expected – at peak times better than we’d expected – and it’s clear that not all our customers are ready for a totally till-free store. Some customers preferred to pay with cash and card, which sometimes meant they were queuing to use the helpdesk, particularly at peak times of day. This is why we’ve added a manned till and two self-checkouts back into the store so those looking to pay by cash and card can do so quickly and conveniently. We want to be the most inclusive retailer where people love to work and shop, so it’s really important to us that our customers can pay how they want to…. We’ll take the learnings from this experiment to develop our technology even further to help make shopping easier and more convenient for all our customers.

Source: Experimenting with the UK’s first till-free grocery store

🗂 Link: Why would anyone need Cloud Foundry when we have Kubernetes? Um, ‘cos K8s is really hard!

Daimler’s Thomas Müller, platform architect, spoke this morning at the summit about his company’s migration from IBM WebSphere to Pivotal Cloud Foundry (PCF) and illustrated another point, that the typical enterprise has more to worry about than K8s support.

His company began its transition from WebSphere in 2015 and it took until March 2019 to go live with 50 or so applications on PCF.

Source: Why would anyone need Cloud Foundry when we have Kubernetes? Um, ‘cos K8s is really hard!

🗂 Link: Seeing Around Corners — a book review

A competitive arena, as opposed to an industry, is used as a primary lens through which to understand the world and therefore what the effects of a potential inflection point might be. Think of an arena as a definition of the setting where customer need connects with company solution to create value. An arena can be seen as super sized and strategic use cases that enable an organization to concentrate on what is really going on. It provides a tool with sufficient scope for meaningful change without falling into strategic paralysis. This is one idea that make the book worth the read.

Source: Seeing Around Corners — a book review

🗂 Link: The Myth of Making It

I don’t want to add patriarchy to this whole thing, but why not. It’s the part that genders success so that Dunst complains about recognition, while men complain about money. It makes sense if you think about what guys are traditionally supposed to be: powerful breadwinners.

Source: The Myth of Making It

🗂 Link: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

A 2019 Forrester study sponsored by GitLab quantified found that more than three-quarters of organizations use at least two software delivery toolchains, with the average organization having six or more tools per toolchain. Based on a survey of 252 IT professionals with responsibility over toolchain management, the study also reported that ensuring security (45%) and visibility into maintenance (39%) are the top process challenges teams face with their toolchain.

Source: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

🗂 Link: Digital banks on track to treble customers in next year but profits remain elusive

.As they mature, digital startups are now turning their attention from customer acquisition to becoming profitable. With no branch networks and legacy IT systems, digital challengers have a substantially lower cost-to-serve than incumbents of £20-£50 per account compared to £170. Meanwhile, deposit balances for challengers have increased from £70 to £350 per customer. However, this is still dwarfed by the £9000 average for incumbents.However, the majority of new entrants are still not profitable, with the average digital bank losing £9 per customer

Source: Digital banks on track to treble customers in next year but profits remain elusive

🗂 Link: Tips for using Instagram as an artist

Trying to get a gallery? Group shows are a great way for artists of all career levels to gain visibility. So in your Instagram posts, catch the attention of curators and gallerists by sharing talking points about your work’s theme and intentions, medium and materials. Want a public-art commission or a social-practice residency? Create context by posting yourself in related settings. Are you a teaching artist, or do you lead workshops? Does your art practice connect you with communities outside the art world? Do you work in or with nature? Have you thought deeply about monuments? Find ways to convey your special qualities and expertise through what you post. Show you understand concepts of public art and community in the current moment, and what it means to work on the public stage. This doesn’t mean just showing finished works—it means spotlighting your entire process and practice as it plays out, in real time.

Source: Tips for using Instagram as an artist

🗂 Link: Comparing the Predictive Ability of the Net Promoter Score and Satisfaction in 12 Industries

It’s behavioral intention vs. satisfaction. Another reason for why the NPS correlations with growth were nominally higher is because the NPS is a measure of behavioral intention (likelihood to recommend). In contrast, the ACSI is a measure of attitude. While attitudes do predict behavior, they tend to predict behavior through behavioral intentions. This idea is also supported by Pollack & Alexandrov (2013), who argue that satisfaction can be seen as an antecedent to repurchase intentions.

Source: Comparing the Predictive Ability of the Net Promoter Score and Satisfaction in 12 Industries

🗂 Link: Waste Management dumps legacy processes, drives digital change | CIO

We saw a spike of over 70% points for our new monthly bill-pay option. In the past, we’ve said that monthly billing is not convenient for us, but our customers told us that’s what they want. When we gave it to them, they rewarded us with an auto bill-pay rate that spiked, which is important because autopay is a leading indicator of how long a customer will stay with us. We saw a 40% jump in ecommerce revenue almost overnight. We are now levering those learnings in our commercial markets.

Source: Waste Management dumps legacy processes, drives digital change | CIO