Link: “Let’s think about control. I’d struggle to find any engineers operating within a DevOps mindset eschew control of their production systems. I encourage the use of a CMDB, but again, it’s live, automatically updated, and software-based. It’s cal

“Let’s think about control. I’d struggle to find any engineers operating within a DevOps mindset eschew control of their production systems. I encourage the use of a CMDB, but again, it’s live, automatically updated, and software-based. It’s called a Chef server. Similarly, ITIL places a strong emphasis on configuration. Teams I have built do the same. All changes to the system are made in code, go through a peer review process, are automatically tested, and rolled out in a recordable, repeatable, and auditable manner. I encourage tracking of all changes that are made to the system. To do that, I use git and I track problems and resolution in a ticketing system. That could be Jira or Zendesk. When it comes to risk management, compliance, and security, again, I turn to the Chef ecosystem. Chef Compliance, as part of the Chef automation system, provides ways to specify compliance requirements as testable specification, which can then be used for audit and management.”

All that configuration management, logging, and automation gives what’s needed for ITIL-level tracking.
Original source: “Let’s think about control. I’d struggle to find any engineers operating within a DevOps mindset eschew control of their production systems. I encourage the use of a CMDB, but again, it’s live, automatically updated, and software-based. It’s cal

Link: Micro Focus belches as it struggles to digest HPE Software • The Register

“Operational difficulties fed into the financial results for Micro Focus’s half-year ended 30 April 2018 with sales down 8 per cent year-on-year to $1.974bn. Nearly all of the revenue lines were down with the exception of subscription and SaaS.

Licence sales dropped 18.4 per cent to $396.4m, maintenance was down 3.5 per cent to $1.109bn, and consulting dropped 27.5 per cent $149.9m.”

Also, SUSE revenue: “The top line number included an $182.9m contribution in sales from SUSE, which Micro Focus is offloading to a private equity biz for $2.53bn, and was 17.2 per cent higher than a year earlier.”
Original source: Micro Focus belches as it struggles to digest HPE Software • The Register

Link: Preliminary Analysis of the Site Reliability Engineer Survey

If the response takes too long to get to your phone, the system might as well be “unavailable”:

‘If a page takes too long to load a user will consider it to be unavailable. I realized after the fact the nuances of this were not considered in the phrasing of one of our questions. We asked “What service level indicators are most important for your services?” Three of the options were end-user response time, latency, and availability. I view availability as the system up or down, latency as delays before a response is generated and end-user response time as how long before the user received the information they wanted. If an error message appears or the page fails to load, an application is unavailable. If a page takes 10 seconds to load, it’s available but incredibly frustrating to use. For SREs availability means more than is a system up or down. If the response time or latency exceeds a certain threshold the application is considered unavailable.’
Original source: Preliminary Analysis of the Site Reliability Engineer Survey