Link: Here’s what happened when the IRS’s electronic filing system crashed on Tax Day

From the referenced report:

Tax Day, April 17, 2018, the IRS experienced a storage outage due to a firmware bug on one of the IRS’s high-availability storage arrays. Because of the outage, 59 tax processing systems, including the Modernized e-File (MeF) system, were unavailable for approximately 11 hours between 2:57 a.m. and 1:40 p.m.

Storage firmware bug that hasn’t been patched.
Original source: Here’s what happened when the IRS’s electronic filing system crashed on Tax Day

Link: Government services must go digital, lawmakers urge in new bill

“The bill text points to an Internal Revenue Service report in which the agency shares that, for the fiscal 2014, live assistance cost between $42 and $53 per inbound correspondence. Digital transactions in the same time period, in contrast, cost the IRS just $0.22.”
Original source: Government services must go digital, lawmakers urge in new bill

Link: Government services must go digital, lawmakers urge in new bill

“The bill text points to an Internal Revenue Service report in which the agency shares that, for the fiscal 2014, live assistance cost between $42 and $53 per inbound correspondence. Digital transactions in the same time period, in contrast, cost the IRS just $0.22.”
Original source: Government services must go digital, lawmakers urge in new bill